Solved Threads | Razer Insider

Solved Threads

2 Threads

T
TrooXieInsider Mini
asked in Razer Support

Viper V2 PRO doesn't connect after unplugging charging cable.

Hello, I hope you are having a good day. I've been a Razer product user for about 3 months, I can't remember exactly. My problem started the same day I bought/used the mouse and continues;After using the dongle for the classic 2.4ghz receiver of the Viper V2 PRO model, I charge the mouse, but when I plug the cable into the dongle again, the mouse does not move. While this is happening, the mouse appears to be connected in the Razer application and its charge status is shown as a percentage and sometimes it is shown as 0%, but after a while it gets better again.At the same time, the light on the scroll part of the mouse gives a signal by flashing white, but no matter what I do while the computer is on, I cannot solve this problem. To resolve the situation, I need to restart the computer while the mouse is in wireless state.I think the reason why the mouse sometimes shows 0% is to prevent damage to the battery when the mouse is wired charging, and it shows this status as Red*0% to the ap

1
Razer.sushi.boi
2 days ago
T
TheGreatWaveInsider Mini
asked in Razer Support

Need help with razer blackshark v2 pro (2020) problems.

I have a Blackshark V2 pro (2020) and I don’t know why but sometimes the left speaker becomes a lot quieter than the right speaker. I always update the razer synapse and always update my graphics card.Has this happened to anyone else? Do you know how to fix it? The product is out of warranty.

1
Razer.sushi.boi
14 days ago

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