Topics started by Mahoganysystemfast435 | Razer Insider

Topics started by Mahoganysystemfast435

3 Threads

Mahoganysystemfast435
Mahoganysystemfast435Insider Mini
asked in General Discussion

Core X Chroma keeps disconnecting randomly

Hello everyone. On June 18, 2023, I bought a Razer Blade 15 Advanced Model (Mid 2021) laptop from Razer - RZ09-0409I already have one, but it no longer functions after six months of work and I had to buy a new one. For now, I'll be using it in conjunction with the Core X Chroma that I bought from Razer less than a year ago.Every day, several times a day, my external card simply disconnects for no apparent reason. The card is still receiving power.This shit didn't happen with my last laptop. But with the new one it is.I wonder if you have at least one product from this company that works properly?Anticipating the question, I have already done the following and the problem still remains:Reset the Razer CoreUnplug the Razer Core from your Blade by removing the Thunderbolt cableShutdown the Blade system and also power off Core’s power supplyLet both Blade and Core remain in Power OFF (O) state for 30 secondsAfter 30s, Power ON (|) Core’s power supplyPlug the Razer Core to your Blade via Th

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Mahoganysystemfast435
8 months ago
Mahoganysystemfast435
Mahoganysystemfast435Insider Mini
posted in Razer Axon

Ignored by Razer support team

Hello. My name is Eugene Lekh. I’m am a motion designer from Ukraine. I have a major problem with my Razer laptop and I can’t solve it for three weeks already. Long story short: The support team diagnosed my laptop as defective and assured me that they would cover the shipping and repair costs since the laptop was still under warranty. More than two weeks have passed, during which I wrote letters to the support service and I was constantly ignored both in correspondence through mail and in correspondence through Facebook messenger. Three weeks passed and I received a letter that since I did not buy the laptop from an official Razer representative, I have to pay the company for diagnostics. How should I feel about such a relationship? Is this normal company policy?

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Razer.Zionzedd
1 year ago
Mahoganysystemfast435
Mahoganysystemfast435Insider Mini
posted in Razer Support

Laptop defect

Hello. My name is Eugene Lekh. I am i motion designer and director from Ukraine. Long story short: I have a major defect with my laptop. The support team diagnosed my laptop as defective and assured me that they would cover the shipping and repair costs since the laptop was still under warranty. More than two weeks have passed, during which I wrote letters to the support service and I was constantly ignored both in correspondence through mail and in correspondence through Facebook messenger. Three weeks passed and I received a letter that since I did not buy the laptop from an official Razer representative, I have to pay the company for diagnostics. How should I feel about such a relationship? Is this normal company policy?

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Razer.Zionzedd
1 year ago

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