Topics started by NahtA | Razer Insider

Topics started by NahtA

2 Threads

N
NahtAInsider Mini
asked in Razer Support

Basilisk V3 disconnecting when not detecting surface

When lifting/removing surface from sensor of the mouse, it immediately goes into a dim red light and disconnects from pc. As long as something is covering the sensor the mouse is functioning normally. It also is worth taking note that the free spin stopped working. When waving my finger in front of the sensor (as if wiping it) it also scrolls up and down.I tried bending the cables and such and I think this is a firmware/software problem. The sensor is also clean so I dont think thats the problem. Ive also tried using it in a different pc without synapse, reinstalling synapse, and reinstalling the mouse driver. Can anybody help?

1
roadMangoTangobest547
2 months ago
N
NahtAInsider Mini
asked in Razer Support

Razer Basilisk V3 disconnecting when not detecting surface

When lifting/removing surface from sensor of the mouse, it immediately goes into a dim red light and disconnects from pc. As long as something is covering the sensor the mouse is functioning normally. It also is worth taking note that the free spin stopped working. When waving my finger in front of the sensor (as if wiping it) it also scrolls up and down.I tried bending the cables and such and I think this is a firmware/software problem. The sensor is also clean so I dont think thats the problem. Ive also tried using it in a different pc without synapse, reinstalling synapse, and reinstalling the mouse driver.

1
Razer.Aero
5 months ago

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