Topics started by z.7MD | Razer Insider

Topics started by z.7MD

2 Threads

z.7MD
z.7MDInsider Mini
asked in Razer Support

Razer viper v2 pro dongle only work when connected directly to the pc

I had a vv2 for so long and i haven't use its included cable and adaper bcs i didnt need to (i was charging withe the keyboard cable)Recently i started using them short after and the dongle stopped working with them tried my gpx dongle on the same vv2 cable and adapted and they worked flawlessly. Then tried the vv2 dongle on Logitech cable and adaper but it didnt workSeems simple. A dongle fault till i connected the vv2 dongle directly to the pc case and it worked but still not working when connected to the included or any cable/adapterand if you ask yes i tried every usb on my pc case and all of them worked the sameTried reinstalling drivers,updatting mouse/dongle,reinstalling synapse nothing worked 

0
z.7MD
1 month ago
z.7MD
z.7MDInsider Mini
asked in Razer Support

Razer viper v2 pro dongle keeps disconnecting

as the title says when i use the wire and adapter that's included the mouse just disconnects randomly however when i turn off the mouse and unplug the dongle after accouple minutes, when i reconnect the dongle it starts working again but temporallydongle works fine without the cable and adapter, tried it with another cable and adapter i have, sametried plugging another mouse dongle to the cable and adapter and the works finefor now dongle works when connected directly and cable + adapter works with another mouses i have i think its a software related issue so i would love some help from razer support so i can delete all drivers related to razer and freshly reinstall everythingand if possible, going back to old firmware updates since they started acting like that after some time from me updating them  updated them

0
z.7MD
1 month ago

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