Topics started by connectpulseJasper985 | Razer Insider

Topics started by connectpulseJasper985

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connectpulseJasper985Insider Mini
asked in Razer Support

razer nari ultimate wireless 7.1 surround dongle is dead

Purchased this unit for use with my Windows 10 PC in May of 2022. Working great until a week ago. No response from the USB dongle so I am forced to use the headset as wired which is not ideal. Steps I have taken to correct the issue:-Uninstalled / Reinstalled razer synapse software-Nari firmware updater-Razer Nari Pairing utility-Nari Dongle Recovery tool All unsuccessful.  Dongle is not responsive to the paring utility and is not detected by the recovery tool 

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23 days ago

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