Topics started by JPKCoffs | Razer Insider

Topics started by JPKCoffs

2 Threads

J
JPKCoffs
posted in Razer Support

Stealth won't run on battery

My 2017 Razer Blade Stealth 13" has stopped running on battery. When plugged in to the adaptor eveything's fine, and battery level is reported as 100%, but take it off the adaptor, and down it goes. Won't start if not plugged in, and reboots when plugged back in. We've just had it in for repair a month ago, and would really love to not have to go without it again so soon. It got a new battery last time it was in for service, and has been working fine since we got it back until now. Is there anything I should try that might sort this issue without sending it in again?

0
J
4 years ago
J
JPKCoffs
posted in Razer Support

Concerned about warranty claim

I'm new here, and unfortunately it's because I need help dealing with an issue with my Razer product. I recently got a Razer Blade Stealth for one of my kids that got a cracked LCD when the screen just fell out of the case while it was sitting on a desk with the lid half closed. Reading around, it seems plenty of others have had similar issues (just google "razer blade stealth screen fell out" for examples). While that's unfortunate, it's a pretty clear warranty issue (the laptop is almost new and well within its warranty period, and Razer acknowledge that), and I was hoping that getting it fixed would be a simple thing. So I contacted Razer Support, who were very apologetic and helpful, and everything seemed to be going well, with an RMA set up and the laptop picked up and taken off for service in Sydney, Australia. So far, so good, and at that point feeling happy that the warranty process was going reasonably quickly and smoothly, so I had lots of goodwill to Razer for dealing with

0
J
5 years ago

Badges

View More
CookiesCookie settings