Topics started by samuraiwips | Razer Insider

Topics started by samuraiwips

4 Threads

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samuraiwips
posted in Razer Support

Razer blade 15 advanced (2018) thunderbolt 3 port not recognized

So a few days ago, when I tapped into the Bluetooth & other devices tab on the settings menu, I noticed my USB hub (supposedly a usb 3.0 and gigabit ethernet hub) has a phrase under it: "Device can perform faster when connected to USB 3.0" which I found suspicious, because my razer blade 15 advanced 2018, has a thunderbolt 3 port as the only usb-c entrance (where I plug the hub). So I thought it could be a driver problem. I head to the official site of razer software downloads for my model and downloaded the thunderbolt 3 driver, which installed an app, but when I open the app, it shows no connected devices. The second route I went, is with an app called UsbTreeView, in this app, i have listed all usb ports, and through connecting and disconnecting devices, I found my usb-c port is the number 11. The thing is when I click on the port 11, it shows that this port is not capable of usb 3.0. Can someone help me figure this out?? Maybe is a usb controller driver problem... I have

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S
2 years ago
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samuraiwips
posted in Razer Support

Razer blade 15 2018 won't work when plugged in

Yesterday my laptop was working fine. Today when I plug it in, it shuts down with a "glitch" like screen previous to complete black. If I turn it off with the button, unplug it and turn it on, works fine. Plug it, shuts down. Also, when it is powered off, It won't turn on if it is plugged in.

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Razer.Caziel
3 years ago
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samuraiwips
posted in Razer Support

Razer Blade 15 advanced 2018 startup

Hi, I have a problem with a Razer Blade 15 I bought 3 months ago. Whenever I turn on the laptop, it takes three attempts to actually turn on. It's like: I press the button, the keyboard lights up, the razer logo appears, it all goes to black, then again the same process, and then it boots up. Any help?? I can send a video if you didn't understand...

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Razer.Caziel
4 years ago
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samuraiwips
posted in Razer Support

Can't change refresh rate on my blade 15 2018

Hi, I saw this same question in the forum but with any replies, so i'm posting it again because I have the same problem with my blade 15 2018 1060 max-q. The thing is I can't change the refresh rate of my screen. I have it on 144hz, but if I want to set a battery profile on Razer Synapse 3, I don't have the option to put it in 60hz, I tried the display advanced settings of windows, but it didn't work either. Any suggestions, Thanks you. PS: Here are some screenshots

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R
4 years ago

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