Topics started by tybrownintn | Razer Insider

Topics started by tybrownintn

2 Threads

T
tybrownintn
posted in Razer Support

Can't get tech support

I hate to spam the board but they are about to cancel my support ticket and I can't get through by chat. I got through by phone but connection was terrible and I got disconnected. I have an open ticket because my hard drive is dead or something along those lines. I corresponded by email with tech support. I went through as many diagnostic procedures recommended by the tech as I could but then, instead of giving bsod every few minutes, it simply would not let me boot at all. The HD is not being detected. So the tech said on April 15 that I would get RMA info by email in 48 hours. I did not. A week later I inquired and just got the exact same message. I replied again asking when I could get the RMA. I then got an email saying my support ticket would be canceled in 72 hours since they had not heard from me. The full correspondence (except for the message about canceling the ticket) is all on the support page. So I am not sure why I am getting messages saying the ticket would be cance

0
T
4 years ago
T
tybrownintn
posted in Razer Support

Windows Update and BSOD

My laptop is crashing to BSOD with a couple of different error messages. Restart takes me to bios. Everything I have tried simply gives me a message of unable to do it. System repair and restore both do this. Just return messages of "unable to repair" or "unable to restore". If I restart out of bios a time or two it will go back to regular desktop. I can't find any pattern to when it crashes. I think this relates to the processor.. In the task tray I have a notification that I have processor driver updates available but going to intel and attempting to update the driver gives me a message that says something like the manufacturer has their own driver and won't let you install this one. I tried rolling back the updates but was unable to tell it really rolled back, but in any event, it did not fix the problem. Looking at the logs I see one critical error that pops up a lot. AESMService: SGX is Disabled at AESM Service startup I have searched and find no helpful info here, or online.

0
T
4 years ago

Badges

View More
CookiesCookie settings