Topics started by Frzinnutsoff | Razer Insider

Topics started by Frzinnutsoff

3 Threads

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Frzinnutsoff
posted in Razer Support

Installed new NVMe SSD and now synapse showing wrong laptop model

Hi all, I installed a new NVMe SSD (Samsung 970 Evo Plus) in my Blade 15 Mercury White. I didn't reimage the drive as I wanted a fresh install of win 10 Pro. All is working well and I have updated drivers etc using windows updates but Synapse is showing my Blade model as a different device (Blade 15 Advanced - and the pic of the laptop has changed). In addition, when trying to install any Razer-specific downloads for my device (e.g. BIOS update) from the support site, it fails and I am getting a message saying "This firmware tool is for use with Blade and compatible systems only. The application will now close". Are Blade device tag/ids only stored on the factory SSD? So you are stuck if you don't have the original image?

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Razer.Speedcr0ss
3 years ago
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Frzinnutsoff
posted in Razer Support

GPU problems after RMA - NVidia Control Panel 3D settings disappeared - Blade 15

Hi all, I had to RMA my Blade 15 Mercury White (i7 9750H, GTX 2070 Max Q) due to repeated BSODs. They replaced the faulty Nvme SSD and I now have the machine back. No BSODs so far thankfully. I installed all windows updates etc as normal as I received it in a factory reset state. Once all windows, Nvidia, synapse updates were done, I ran my usual goto benchmark - Firestrike. This ran like crap with lots of stutter and it looked like the discrete GPU (GTX2070) was not being used despite the laptop in performance mode through power management settings and Synapse. I also noticed that when launching Nvidia control panel, no 3D settings options are available at all, despite being logged on as an administrator - see picture. I tried several clean reinstalls of the NVidia GPU drivers using DDU and also via Nvidia clean install - none of this helped. Firestrike still ran badly and no 3D settings visible. I used the factory recovery partition to factory reset the PC 2 more times, sa

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F
3 years ago
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Frzinnutsoff
posted in Razer Support

Regular BSODs on Blade 15 Mercury White

Hi all, I bought a new Blade 15 as per title in Feb 2020 from the Razer store in Vegas (I am based in the UK though). From new, it has exhibited multiple BSODs quite regularly despite all windows 10 and driver updates being installed. Summary of dump: ================================================== Dump File : 060320-10562-01.dmp Crash Time : 03/06/2020 09:45:00 Bug Check String : Bug Check Code : 0x00000124 Parameter 1 : 00000000`00000000 Parameter 2 : ffffcc0f`2a91e028 Parameter 3 : 00000000`f6000100 Parameter 4 : 00000000`00040150 Caused By Driver : hal.dll Caused By Address : hal.dll+48188 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+1c2390 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\\Windows\\Minidump\\060320-10562-01.dmp Processors Count : 12 Major Version : 15 Minor V

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Razer.Caziel
3 years ago

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