Topics started by Akimbowles | Razer Insider

Topics started by Akimbowles

4 Threads

Akimbowles
Akimbowles
posted in Razer Support

Blackwidow Chroma V2 not lighting up since Synapse update

As the title says, since the latest Synapse 3 update, my BW just won't light up. Upon start-up of my PC, it will glow with the spectrum cycling stuff as it always has (proving it isn't broken), but as soon as Synapse launches, the colour disappears. For months I have been using the same lighting profile in Synapse Studio and it has worked fine (all razer devices set to RGB wave), and I've never had an issue. Until this update. Now it won't recognise any input from Synapse. I've tried changing the profile, tried changing the effect, tried changing the colours, restarted Synapse, restarted my PC, everything. There's no logical reason why it works only until the software that's designed to make it work starts... Anyone else experiencing this issue/something similar?

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Razer.Caziel
4 years ago
Akimbowles
Akimbowles
posted in Razer Support

Razer shipment on hold

I ordered a mouse from the Razer store on 16th July, and on 17th July got given tracking info, but since that day, the tracking information says that the shipment is on hold and that there is an Exception. Has anyone had this before, and does anyone know what it means?

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Razer.Caziel
2 years ago
Akimbowles
Akimbowles
posted in Razer Support

Synapse 3 Studio Crash - Fixed

Okay, so title says it all, and damn I feel dumb. Original issue was that Synapse worked fine, except if I tried to access the Studio module. Once I clicked that button, the application would crash, and a dialogue box would appear indicating an error had occurred and it needed to restart, only for restarting to fix nothing! For over a month now, I had tried troubleshooting in so many ways from advice on various forums, with nothing working... I tried fresh installs (deleting all Razer/Synapse software, and deleting all files and folders for Razer/Synapse software on all drives), with nothing working. Yesterday, I had an epiphany, and noticed that whenever I would log in on Synapse, it would say it was syncing settings from the cloud. So I deleted my Razer account. Waited 24 hours, and set up a new one (using same credentials, so go to recover my Insider info), but in doing so, it wiped all of the saved profiles in the cloud for this account. And it worked! Synapse Studio worked. I

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P
3 years ago
Akimbowles
Akimbowles
posted in Razer Support

Synapse 3 Crashing

As the title suggests, Razer Synapse 3 constantly crashes. When I boot up my PC, it prompts me to launch Synapse, I do, and it has the little loading screen, then... nothing. It never launches, and about 10 minutes later, I'll go to the icon in the system tray and relaunch it, for the same thing to happen. Other times, it will actually launch! Although this is a rare occurrence. However, on these times it actually launches, I click on the app to do something, and am presented with an error message saying "The application encountered a problem, please exit synapse and start again" (as seen in the image). Which I do restart it, only to have it not launch again. Now, I have tried a fresh install, and that hasn't fixed it at all. It's been like this for months now, and I just want it fixed :(

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Akimbowles
3 years ago

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