Topics started by Jedsback1 | Razer Insider

Topics started by Jedsback1

2 Threads

J
Jedsback1
posted in Razer Support

Non-existant Support

Dear company who I used to be a fan of, I am an IT Provider in Southern California. Isuggested to my client that they get their daughhter one of your laptop's due to your: 1) Formerly reliable support 2) Formerly good reputation YOU HAVE FAILED!! The laptop had an issue and was sent in under warranty The laptop was MAYBE repaired, but no one knows because obviously your techs never turned it on after the repair or they would have seen that windows cannot be activated as there is no product key After MONTHS of trying to get a response from you, we finally spoke with tech support, were given case number: 200811-001192, and were promised that a shipping label would be emailed within 24 hours. It was not. When I called back 36 hours later, I was again promised you were just a little backed up, and the lavel would be sent immediately. It was not. Your email with the case number (but not a label) states "We have you covered". Obviously that is nothing but lip service. My next steps:

0
gstsdw
3 years ago
J
Jedsback1
posted in Systems

Why we have been forced to go to NBC News & Small Claims Court-NEVER BUY RAZER!!!

Dear company who I used to be a fan of, I am an IT Provider in Southern California. Isuggested to my client that they get their daughhter one of your laptop's due to your: 1) Formerly reliable support 2) Formerly good reputation YOU HAVE FAILED!! The laptop had an issue and was sent in under warranty The laptop was MAYBE repaired, but no one knows because obviously your techs never turned it on after the repair or they would have seen that windows cannot be activated as there is no product key After MONTHS of trying to get a response from you, we finally spoke with tech support, were given case number: (*Omitted for security purpose), and were promised that a shipping label would be emailed within 24 hours. It was not. When I called back 36 hours later, I was again promised you were just a little backed up, and the lavel would be sent immediately. It was not. Your email with the case number (but not a label) states "We have you covered". Obviously that is nothing but lip se

0
Razer.Speedcr0ss
3 years ago

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