Topics started by enderphoenix99 | Razer Insider

Topics started by enderphoenix99

2 Threads

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enderphoenix99
posted in Razer Support

Cannot Change Synapse 3 Install Location

Title. I attempted to reinstall Synapse 3 onto a different drive of my Windows PC, but when running the installer, it defaults to the C drive. I figured that this may be a problem with leftover files, so I followed the process for clean installing (e.g., disconnecting Razer devices, deleting the corresponding folders in Program Files / AppData, etc.) and tried again. However, it still defaults to the C drive, without an option to change it. Official support videos such as this one indicate that I should be able to change the location within the installer, but the newest version of the installer available (as of 11/20) does not let me do so. I understand I could use a symbolic link within the install location to point to the correct drive (in a fashion similar to moving iTunes backups), but this could cause problems for uninstalling later. Any fixes would be appreciated.

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1 year ago
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enderphoenix99
posted in Razer Support

Mamba 16000 Not Tracking Cursor

Title. Legacy Mamba 16000 (not the Elite, not the Wireless, etc.) was working fine for four solid years. Today, the laser seems to have stopped working, with the cursor stuck, not responding to any mouse movement. All other features of the mouse are still functional (e.g., clicking, scrolling, buttons, lights, settings within Synapse 2.0). I can still swap profiles, adjust lighting with the Chroma Configurator, and so on, but the cursor will not move, regardless of settings changed. I have been using it exclusively in USB wired mode, but switching to the dock for wireless does not resolve the issue. From the support checklist: + I have cleaned the laser lens. + Windows is up to date. + The mouse is connected directly to the PC. + Surface calibration has been reset. + The mouse has been tested on multiple surfaces. + I have closed all Razer software and tried again. + I have reinstalled the drivers. - I do not have a different PC to test it on. - The official Razer firmware site do

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Razer.Zionzedd
1 year ago

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