Topics started by Signet145 | Razer Insider

Topics started by Signet145

3 Threads

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Signet145
posted in Razer Support

[SUPPORT] Tartarus V2 d-pad switches failing (cross-post from Keyboards forum)

Since I've not seen any official support / Razer staff respond to the lengthy thread on the Keyboard forum, I suspect it may be posted in the wrong spot. I'm hoping this Support Forum is the correct place. I'm looking for some general thoughts / help regarding this ongoing issue documented in this thread. 4th Tartarus V2 just died (same issue, d-pad) - 11/15/18: /tartarus-v2-d-pad-switches-failing-4-devices-failed-in-1-year.32296/

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5 years ago
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Signet145
posted in Razer Support

Help: Latest Synapse 3.0 (v3.4.331.31119) - breaks Tartarus V2

Hello, Since updating to the latest version of Synapse 3 yesterday (3/18/2019) the Tartarus Chroma V2 keypad is no longer handling the d-pad on the device properly. Based on some testing, I believe this should be fairly easy to reproduce and seems related to using modifier keys (i.e., CTRL, SHIFT) in combination with the d-pad. Steps to reproduce the issue: Rebind the d-pad buttons to any keyboard function (note: I use the up/down/left/right keys, but I've also tried mapping to w,a,s,d with the same results. I use the d-pad for movement in games). Bind a key on the keypad to CTRL and one to SHIFT (note: I have key 16: CTRL and key 11: Shift) The d-pad will function properly, and can easily be tested by opening a text file and moving around the text with your d-pad (or typing a bunch of "w,a,s,d" if you have it bound that way) HOWEVER, if you now hold the CTRL or SHIFT keys and use the d-pad, it will not respond...it is like having the modifier keys pressed first will deactivate the

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5 years ago
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Signet145
posted in Keyboards

Tartarus V2: D-pad switches failing (4 devices failed in < 1 year)

**Update 11/15/2018 - 4th device just failed with same issue (d-pad microswitch fails). See below for more details. **Update 7/12/18 - 3rd device just failed with same issue (d-pad button). See my new post below for the details.** Hi - I'm not certain if this is the right place to post this, but I'm hoping to bring attention to a quality control issue on the new Tartarus V2 Chroma d-pad switches in the hopes that it will get fixed in a new revision of the product. TLDR: the d-pad micro-switches are failing way too fast (~1-2 months of use). After a bit of research, I'm 99% certain I found the switches that are being used (http://www.kailh.com/en/Products/MS/MN/389.html), which claim to be rated for 3 million clicks. There are 4 of these switches (one for each direction on the d-pad) on a little daughter board inside the device. First Failure (JAN '18 - mid FEB '18, ~1.5 months) - the "right / east" d-pad button fails. Switch starts to stick in-game and loses it "clicky" sound.

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5 years ago

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