Topics started by StarlightRyouchi | Razer Insider

Topics started by StarlightRyouchi

2 Threads

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StarlightRyouchi
posted in Mice and Surfaces

Razer Basilisk Quartz malfunctioning

When I turn my computer on, my Razer Basilisk (Quartz ed.) is not connecting. My PC says "USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it." I tried a different USB outlet, same thing. I plugged in another mouse, that one works fine. Tried the Basilisk in a different computer and get the same malfunctioning error. Apparently, my mouse is no longer under warranty. Anyone know how to fix this or is it just dead? I've already checked for updates via my computer and through Razer..there isn't even a section for just the Basilisk.

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-Mr.Nobody-
1 year ago
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StarlightRyouchi
posted in Razer Support

I put the wrong country when registering my device

When registering my new headphones, I accidentally put Afghanistan instead of United States of America as my country for my address. I've tried chatting with support, but they don't seem to understand what I'm talking about and keep telling me my package has been delivered. As far as I can tell, I am unable to edit a product registration for warranty and I have tried just inputting the SN again, but it says it's already registered (I thought maybe it would let me change it). Does anyone know if this will affect my warranty? Or does anyone know how I can get this fixed?

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S
3 years ago

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