Topics started by E4M0N | Razer Insider

Topics started by E4M0N

3 Threads

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E4M0N
posted in Razer Support

Razer Raiju Ultimate Firmware BETA

I have been forwarded by @Dekades to create a forum thread regarding the Razer Raiju Ultimate and its firmware. So could someone get back to me in response to this thread thanks ! I’m sure most have been aware of the community backlash to this product. With personal use of it, not working as intended - and nothing being done. The frustration as a long term customer of razer products; and lack of customer support is unacceptable. This should have been dealt with before release, or at least now respond to the community with updates on what’s happening in terms of the controller and it’s firmware. Awaiting a response, hopefully to put an end to this long awaited issue and many others dealing with a £200 joke where the customers are having to dig for answers themselves.

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5 years ago
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E4M0N
posted in Razer Support

Razer Raiju Ultimate Support

I have posted regarding my Razer Raiju Ultimate for months now conferring with @dekades @Razer.Winteryang and @Razer.RedPanda whilst being one of the first to also try and test firmware updates such as 1.02 - and providing feedback regarding the firmware. Being patient here is an understatement; as I have awaited an update to fix the solution since and nothing seems to have been done. I would like to yet again seek further support regarding this in terms of attaining a new batch of hardware and or assistance of what I am able to do now in relation to my Raiju Ultimate. The device has been unusable for months and I know that I aswell as many others still await a response to the matter via support or at least an update on what’s been put into place over the past few months where this should have been dealt with. Support regarding a £200 piece of hardware let alone a controller should not be this difficult. I hope someone is able to get back to me ASAP, considering I was amongst the fir

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5 years ago
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E4M0N
posted in Razer Support

Razer Raiju Ultimate Replaced But Still Drifts

After RMA’ing my Razer Raiju Ultimate. I got the replacement today and it came loaded with the base version of firmware v1.0.0. Then I loaded v1.3 which I was emailed by a live chat assistant who said that v1.3 was the latest version of firmware. When it isn’t. For whatever reason, Razer are not releasing v1.4 for download right now, which is supposedly in the new batch. What am I supposed to do, continue getting replacements until I get lucky on the new batch? I have had this controller for months since release and has been unusable. Posting multiple forums and having to dig for answers with no procession. I now yet again have a Razer Raiju Ultimate STILL with stick drift issues and latency issues along with no customer support to guide us customers with a £200 joke. As a long term user of Razer products, I just feel as there has been no support from the moderators. After all the troubles whom could at least compensate to some degree for what I’ve gone through with my purchase. It t

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5 years ago

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