Topics started by Lysanya_Willow | Razer Insider

Topics started by Lysanya_Willow

1 Thread

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Lysanya_Willow
posted in Audio

Barracuda pro not working after firmware update

I received the barracuda pro as a christmas gift and when I finally got it connected to the PC it asked me to perform a firmware update of both the usb-c dongle as the headset itself. I had updated my PC beforehand as requested in the installation guide, made sure all was done on the end of my windows 11. When i conected the headset and dongle they got detected straight away and worked like a charm, but then came the firmware update. It failed at 90% and asked to retry. I did that but got same issue again. Headset was shown as updated but the dongle wasn't. After many tries I gave up and would check the next day. When launching synapse 3.0 it wouldn't detect the headset nor dongle anymore. Retried the firmware update, but now I can't even launch it since it stays stuck on step1 : connect dongle to my PC. Tried with usb-c port, usb-a to usb-c female cable provided with the headset, different PC with different OS. Nothing worked and now I have the feeling that my amazing gift turns

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1 month ago

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