Barracuda pro not working after firmware update

Hi - i have exactly the same problem - the firmware updater failed at 90% and asked me to retry. Tried to retry it and now it is just stuck at “plug in the wireless dongle directly to your pc” …. cant use the headphones - not even an hour old.

Any solutions apart from taking them back or rma’ing ?

It seems that the firmware update for the Barracuda Pro headset and dongle has caused some issues, with the update failing at 90% and causing the headset and dongle to no longer be detected by Synapse 3.0. Despite trying multiple methods, including different ports and PCs, the firmware update remains stuck on step 1. It is possible that the gift may be faulty due to the requested update.

You must connect your headphone to other PC and update firmware again, if it complete you can connect your headphone on main PC

Tried to update it on my brother’s PC but there it wouldnt even recognize the dongle on the PC anymore. So i couldnt update the firmware on another PC either

Same problem here did anybody get a solution?

Ok so I got rid of the problem by returning the Headset, and getting a replacement. Even tho the same issue happened again, somehow the sound problem got still fixed and it worked perfectly ever since. I suggest you try it on a mobile device to test the sound quality and if it doesn’t sound that dampened again the software update went through.

Hope this can help you a bit:)

To resolve this issue, try connecting your headphones to another PC and update the firmware. Once the update is complete, you can reconnect your headphones to the main PC.

After the update fails, connecting to other computers cannot be recognized by the computer