Topics started by DeepKoamaruleetstreet954 | Razer Insider

Topics started by DeepKoamaruleetstreet954

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DeepKoamaruleetstreet954
posted in Systems

Razer mobile grill issue

Hi everyone just picked up a razer phone 2nd hand for Christmas. It's a good mobile but as with many other people the front grill is weak and has a small split in it. I asked how much would a replacement cost to send out... Razer won't send out any replacement parts, holding you to ransom to send it to their German repair centre for the cost of €148 for a single new grill to be stuck on and the old one peeled off. This is not good value for money at all. Just saying we won't send out parts is ridiculous and unfair on consumers. Why can't a the small grill be sent to make the phone look good again, its not a warranty issue as they won't cover it under warranty. Why can't customers be assisted with these minor issues. €148 for a peel off, stick on is just ridiculous and there seems no good will between Razer and the customer as I'm not alone with this issue. Has anyone got a quick fix or an idea on a alternative speaker grill as their charge is day light robbery. Atb

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5 years ago

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