Topics started by EECCQQ | Razer Insider

Topics started by EECCQQ

3 Threads

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EECCQQ
posted in Razer Support

Viper 8khz 5-6 months old, Textured grip peeling off

Hi Razer Team, I just wanted to reach out regarding my Viper 8khz mice, textured grip peeling off issues, only 5-6 months only. I reached out already to the Razer support team via email, and we had discussion on this. While I understand that it is not really a big issue, since the mouse is working, the textured grip peel off is just feeling uncomfortable during my mouse usage. So as I said, we had a discussion about this, and Razer Support team actually offered replacement but there certain conditions: First condition - Settle a refundable credit: 1. Advance Replacement: Razer will collect payment for the MSRP cost of your replacement device. Once paid, 2. Razer will ship your replacement unit. 3. Once you receive the replacement unit, 4. you will have 14 Days to return your defective unit. 5. If you return the product to Razer once received the defective unit will refund you 6. If you do not return your defective unit, Razer will consider this your choice to keep both devices, and

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E
1 year ago
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EECCQQ
posted in Razer Support

Razer Blackwidow v3 (Yellow Switch) sensitive keys

Hello Razer team, I just received my blackwidow v3 (yellow switch) keyboard and I really like it. However, I am having issues with keyboard sensitivity. Is this normal for Mechanical keyboard from razer? I understand that it is a gaming keyboard and supposed to be responsive. However, I wish I could control the sensitivity when typing to avoid misspelling or spamming. I'm trying to find if there are any keyboard firmware updates for this model, however I'm unable to. There are only for the tenkeyless and pro variant. I wish there is something I could do to reduce the sensitivity when pressing keys. Hoping someone could help me. Thank you!

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Razer.Speedcr0ss
2 years ago
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EECCQQ
posted in Razer Support

Razer Blackshark V2 X 7.1 Surround sound activation code

Hi Razer Team, Please help me getting my activation code for my Razer Blackshark V2X headset. I tried to scratch to reveal the activation code, however I've over scratched the card, and now can't activate the 7.1 Surround sound. Can someone help me with this, I'm trying to create a case on Razer Support, but when I click submit it always shows network error. Thank you in advance!

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Razer.Speedcr0ss
2 years ago

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