Topics started by InsaneVRGamer | Razer Insider

Topics started by InsaneVRGamer

4 Threads

I
InsaneVRGamer
posted in Razer Support

Razer support is trash, so is shipping.

Purchases a razer zarpyr, first razer purchase ever.. Oh boy has it been a nightmare. It's been like 5 days since the purchase and for 5 days it's been stuck in china.. it failed inspection because it was packaged incorrectly and badly, woo... I brought this to the attention of razer in the like 2nd day... They sent me some obviously non generic pathetic response telling me that parcels take a while to pass an inspection test, don't worry everything is fine.. Obviously to stupid to read what I said, they didn't even get there shipping and logistics team to contact DHL to find out what's happening. I've been told by razer on I believe Saturday to wait an additional 2-3 days for this to be looked into.. Now today I get an email from DHL telling me that the item is being returned to sender!!! I had a delivery date for believe 17-19th well that's out the bloody window now isn't it.. razer refused to listen, they have no phone number support.. Now I'm £149.99 out of pocket and have

0
Razer.Speedcr0ss
2 years ago
I
InsaneVRGamer
posted in General Discussion

48 hours before I chargeback or PayPal dispute

You got 48 hours. Deal with my stuck parcel that's been stuck for 6 days . Or I will get my money back, Your company support is trash and doesn't do crap and never listens to the customer but instead what boils out of ignorance, and not listening to the customer Worst company ever where nobody listens and 1 response per 24hours to support tickets makes stuff slow as hell You are in deserving of your 1 out of 5 stars on trustpilot.. 6 bloody god damn days you've had my money, I've not had a parcel.. all because you packaged it incorrectly and DHL said that themselves. It failed inspection process and nobody gives a damn so now my parcel is being returned to sender aka razer and nobody cares. Imagine paying £150+ Never owned a razer product before and this is my first purchase, been nothing but a nightmare, first time for everything and this is the first time I've had such bad support and bad shipping experience

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I
2 years ago
I
InsaneVRGamer
posted in Razer Support

Razer's packing is apparently trash (Can't get mask)

So... brought a mask, and it's been on hold in china for 2 days. "Reason" Inspection failed, badly packaged, unstackable, or unsackable? and whatever else what the heck do I do? DHL said contact razer...

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Razer.Speedcr0ss
2 years ago
I
InsaneVRGamer
posted in General Discussion

Razer another typical ANTI CONSUMER uneducated company

"Second the mask sales went up at 5PM" boom, not even 3 seconds flat... instead of being smart people and making it 1-2 per address.. all these scumbag fucking bots are buying them all. but hey.. "ooo, we make it one per customer, instead of an address"... OH SHIT.. i forgot, people can make MULTIPLE ACCOUNTS WWHHHHAAAA "Rubs fingers together" this is all you care about isn't it MONEY! and this is why I'll never buy razer products, can't get hold of them XD oh well, whatever... at the end of the day, I can spend my money elsewhere. it's bad enough during the first 2 rounds, you lazily thought 4AM in the bloody morning 11-10pm at night or so most countries was a good idea.. is pretty dumb p.s don't worry, I'm sure half your company is buying them out... got no evidence they aren't, hey like most companies, staff is already ready.. I'm sure there'll be scalped in days on ebay for 2-3X the retail price

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I
2 years ago

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