Topics started by Boogdud | Razer Insider

Topics started by Boogdud

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Boogdud
posted in Razer Support

Synapse devices hanging/greyed out (naga pro, etc)

Anyone else having trouble with devices 'half loading' into Synapse? When I plug in a new device or say in the Naga Pro's case when it goes into sleep mode and 'wakes up' the device will show in synapse (see screen) and detect the device but hang with the "loading" icon. From this point you can't change any setting in the profile or performance because the 'mouse' tab will never load. It's like the device is half loaded into synapse. I've tried everything I can think of. Tried every usb port individually, wired, wireless, with the charging dock, without it, repair install of synapse, full uninstall/reinstall of synapse and clearing all profiles out and it still happens. I'm at a loss. What's funny is, the device will show up in the chroma visualizer, but I still can't open the 'mouse' tab or change any settings on the mouse.

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1 year ago

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