Topics started by jablona007 | Razer Insider

Topics started by jablona007

2 Threads

J
jablona007
posted in Razer Synapse

New Synapse 3 update delayed?

Hello! Since I have an issue, support finally informed me that a new Synapse 3 version is "just" released (3.7.0615.061411). Anyway, even if I reinstall the software, I still get the older version (3.7.531.52416). Update checker also does not see the new version available. Does anyone already have it? Regards!

0
J
1 year ago
J
jablona007
posted in Razer Support

[NARI ULTIMATE] Device not found by Synapse after Razer HIDClass update

Hello! So, I reinstalled everything after I could not find the device in the Synapse software after some Microsoft update (clean reinstall + clearing the regedit keys), still not working. This is not a hardware problem as the headset is working normally on another laptop (with Windows 11) and when I plug in the USB dongle to the laptop it says the Nari Ultimate is plugged in but the moment Synapse is installed the headset is not seen by Synapse/Razer software anymore. It is working although I cannot get to settings! Reinstalling the drivers through device manager does not work as well. The last update of the driver in Windows Update says: Razer Inc - HIDClass - 6.2.9200.16528. The release date of the driver in device manager is 06.12.2019, version 10.0.19041.1. Could anyone give me an advice how to fix the problem? I would not like to install Windows 11. Thank you for the answers!

0
anonwasp
1 year ago

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