Good Job for Razer Utilizing Facebook as Customer Service Platform! | Razer Insider

Good Job for Razer Utilizing Facebook as Customer Service Platform!

  • 21 September 2023
  • 0 replies

Userlevel 1

Just wanted to share to you guys my experience with Razer FB Support! Today, I was hesitant from continuing my purchase of Razer Deathadder V3 Pro since I ordered it from an overseas merchant since here in our country, they aren’t selling the 4k HyperPolling dongle, so I included it as well on my purchase, I was hesitating if Razer would acknowledge the Warranty for international purchases since there’s proper system here in our place. 

Initially I don’t know where to reach out about my concern, then I remember to just message the Razer Facebook page, and wow, after just a few minutes, they are already replying to me, really different from other companies that would tell you to just email instead, and you’ll get a dull response (ehem AS**) Just a bad experience from them since it took me 1 month just to clarify one of my product if it has the feature I’m looking for. 

But this isn’t about them, this is about Razer’s FB Support! You really rock, you already know what to answer about my questions, you’re also doing an extra mile to search for the store from where I purchase the product, although I have seen it as well on where I could locate them, they still want you to have a smooth experience and wouldn’t pass you to such an irritating experience. 

Good Job! Hopefully you wouldn’t go back to where you are before and other companies are now! Keep up the good work! 👏👏👏

Comment down below if you have the same experience, so Razer Support team would know that we appreciate them. 

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