So, recently I contacted Razer support about my Hammerhead Hyperspeed Earbuds Meta edition (They were the cheapest edition of the HH pros but without wireless charging) because the left earbud, no matter what I tried, sounded really quiet compared to the right one. After living with it for a while, I finally contacted Razer Support. The process was EXTREMELY smooth and within no time, my product was deemed defective and they began the return process. The response time between emails from the Razer support team was extremely fast. I had some stuff that interfere with my schedule, so my communication back was delayed, but besides that, the support was EXTREMELY patient with me. They then gave me a pre-paid shipping label, and I was ready to ship them out. I had some more schedule delays when it came to ship the package, so I delayed shipping it by 2 days, but even though that happened, the support was still extremely patient with me and super helpful when it came to providing VERY detailed and easy to follow shipping instructions. In the end, I was blown away by the first-class support team at Razer, as there is no other support team that comes close to beating them!!! Because of this, I would like to thank all of the support agents that helped me during this process!! Thank you, Ryan from the Razer Senior Technical Support Team, Chester U. from the Razer Senior Technical Support Team, Rubelyn O, Suzette B, and Abegail!!! Thanks for all of the amazing support help!!