Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

FlyingFoxFei
Thank you! will try. two questions - 1) what do you mean by don't mistake driver uninstaller? and 2) what is the app to remove registry entries?

IPhone dictionery is quite agressive this is why some words are incorrect. Back to questions dont enable internet connection becose before you will install new driver Windows update will install it before you for me it want to install 516.2x on this version monitor for sure will not work. On second question try driver sweeper it is simple and free.

this is so weird. i did what you suggested. now it's working if i connect my laptop to a monitor directly via thunderbolt. however, still not working if i go through the razer docking station..

FlyingFoxFei
I finally figured out... The driver was fine. no issue. The only issue is that my new razer require thunderbolt 4 cable to connect to external monitor. i swapped the thunderbolt 3 to 4 and all problems solved. Thanks!!

Thanks for confirming. Should you need additional assistance, you can submit a ticket to our Support Team as the laptop's port performance needs an investigation. Otherwise, send me a PM so I can help initiate a support ticket on your behalf.

Hi ! Similar problem on Razer Bade 15 Advanced 2021 (RZ09-0409)
I use two monitors connected via USB-C on the razer dock thunderbolt 4. I also updated my bios to v2.02.
With nvidia driver <516.xx everything is working fine.
With nvidia driver >516.xx my monitors are listed in the nvidia control panel but cannot be used. I tried to connect the tb4 dock on both USB-C ports, same problem. When I connect the monitors without the dock, directly on the USB-C ports it's working properly.
I hope this will help devs finding the problem.
I must say that I am also disappointed that this could happen with hardware that is that expensive.
Have a great day

Well the thread is marked as FIXED
I don't think the issue is fixed at all
@Razer.Speedcr0ss

Has this been solved?

Mack_
Which Blade 15 adv 2021 do you have? Mine is RZ09-0367 and I can't find any BIOS upgrade for it.

Hello, my computer is the same model as yours, the same, I can't find any bios update,I don't want Razer to just drop this model,They don't even open XMP and undervoltage to us.

I own a Razer Blade 17 2022 (RZ09-0423x), Intel i9-12900H, NVidia RTX 3080ti. I read on this thread that on some older versions of the laptop that a bios update helped fix this issue. I am on version 1.07 of the BIOS, and there does not seem to be an update past that (not that I could find).

Is there an driver update past 1.07 for RZ09-0423x that exists?

I use this laptop mainly for game development, and I can confirm that the Unreal 5.03 Editor crashes using the Nvidia driver 512.15, but the application runs fine with 516.25 or higher (but then my USB-C display ports stop working). The editor gives a warning on start-up if your driver is not 516.25 or above. BTW trying to drop down to version 5.02 of Unreal is not an option (you would have to build it from source, and its just not supported).

I have also been looking at the forums of other retailer's that sell laptops with similar specs (12th gen intel, and NVidia 30xx RTX), some had a similar issue with their USB-C -> Display ports not working after the 512.15, but some were able to fix this with a laptop BIOS/firmware update.

I am hoping that Razer will continue to work with NVidia on trying to solve this problem, ether in the form of NVidia releasing a new driver or Razer or maybe both, that fix this.

Has anyone been able to get the display ports working on a NVidia driver 516.25 or higher?

I heard something about making sure your USB-C ->Displayport cables are rated for Thunderbolt 4.

Ender1618
working on a NVidia driver 516.25 or higher?

I heard something about making sure your USB-C ->Displayport cables are rated for Thunderbolt 4.

Nope read my previous post here. On second question this dont give anyting. Without bios update that fix the issue you do anyting. You stuck on old driver where external monitor works or new where it dosent. The posts that you write was where old or other brands have bios update.

Bubblessmarttech156
So are you saying it's a Razer update fix required here?
Keen to not fork off onto some weird BIOS branch only to be saddled with a choice to loose the setup (as advertised mind you and therefore grounds for compensation / redress at the expense of the supplier).

This is probably why they're being cagey. Since they have offered a device that can't provide the advertised feature. The Sqeaky wheel gets the oil - amazed how many people are having the same issue and no addressed solution.

The Support email I got doesn't help either.

I can be wrong but from what see here and on the web the issue is for regular 30xx and ti cards. Every brand that shipp device with one of this cards have the same problem. Some brands like write above fix the issue with bios update also here someone write that have bios for he”s device and this fix the issue. Base on everyting we stuck with premium laptop that is very expensive with enginering team from Razer that cant do their job find and fix the problem. MSI fix the same problem with one week we waiting almost two month.

Bubblessmarttech156
Yeah - feels like they're making it a "you problem" - rather than an issue with their bios. Not great ITAR either since they've largely ignored this thread. Suggest tweeting them might make its way via a different channel to someone who can actually diagnose / triage the problem - or make that happen!

You can find in this thred messages from Razer support employe but he can only adress the issue is prezent and it for the team that will investigate the problem. The Real problem is team that should eliminate the problem lin Max week or two. Lack of knowlage is why there is no fix for this dat.

aalhail
I own a Razer Blade 17 2022 , NVidia RTX 3070ti

And manage to fix the problem with downgrade Nvidia to 512.95

All good now

This is not a fix but temporary solution or workaround/ Fixed will be when you can update driver to up to date driver and everything will be working as should be. For now this is not possible.