ttsesm
@PsychoG33k, yup it seems so. That's why I am saying that I am not expecting something more. I guess it is a case where either I learn to leave with it and accept what it is or I take my toys and go to another playground.
By the way, from your signature it seems that you have the same model as the one I am stating that I have the issues. Can you check whether you also have it?
ttsesm
For what it is worth and to give an update for my case, today and finally after 6 months got a new unit (shipped from Hong Kong with an assembly date 04/2020) with the same layout as my original purchase (I was very welcome to that). However, guess what? the same two issues are there to the new unit as well, especially the high pitch noise on microphone output.
I am not expecting anything else to be honest since it seems apparently to be a generic problem on the OLED screen batch units (I guess a hardware failure or something). I've wasted extremely too much time and effort and instead of enjoying my blade I was sending it back and forth and seriously I do not want to get in another such loop. If they are willing to do anything else, good, if not I guess I'll have to leave with it and use the experience for next time.
PsychoG33k
I'm talking 'extreme' light bleed that washed out colors on portions of the screen... I understand and can accept some light bleed, but not what I was having. It got even worse if I dared to open and close the lid... kinda a typical laptop function. The pic below was the replacement screen after my 1st RMA. Not only was the light bleed not better, they threw in a lit pixel as a bonus.
I'm not an ignorant, young, perfectionist... been in IT for over 30 years and it was disgustingly bad and even worse considering it was a $3200 laptop. I do expect a higher level of QA when spending top dollar for product.
After 4 laptops and their "White Glove Treatment" (LOL)... they could not find a RBP17 without excessive light bleed, so I gave up and requested the OLED.
No issues on this OLED or my work Lenovo OLED... yet. 'Some' of the newer technologies are helping with the burn-in concerns on OLED panels.
Ragnarblade
It's definitely static feedback . My assessment for your situation is it is caused by some poor capacitor or resistors on your motherboard.
The mic is a cheap component and I'm sure they would had replaced it during rma. The mic is wired to the motherboard via a ribbon connector. Now if the mic wasn't the cause,. The feedback must be from the circuitry from the connector on motherboard to sound card dac chip. It's not going to be fixed until the motherboard is replaced as the audio chipset is soldered onto the board.
P/s. My Razer stealth 13 early 2019 model also has strange crackling sound from onboard speakers at full volume and that's from both left and right speakers , I can hear that when I put my ears to the speakers grille. I didn't send in for rma as I think after rma , the Razer technician will likely unable to fix this and create more problems
Joikansai
BLB on FHD mate is usual thing on ips panel, glossy display is less maybe free due glass panel pressure that prevent it, of course Oled would be different but the display tech is different. However on long term usage they may have different problem, my MBP13 that at first has no BLB issue start showing it after like 4 or 5 years usage due pressure how often I open and close the lid, and Oled might have burn in issue.
PsychoG33k
Nope... I had many RMAs with the RBP17 due to light bleed and after 4... or was it 5... "White Glove Service"... Many Many months nightmare... I got them to replace it with a 15" OLED model... no backlight = no light leakage. Smaller screen, 60hz, room for only 1 m.2 and lacking extra fan (lowers some GPU performance)... But, the OLED is a great screen and I mostly game using my external monitor, so it works for my needs.
They came out with the 4K 120hz on the 17" right when they gave me the 15" exchange... it is not OLED, but I think it is better regarding light bleed. Oh well... maybe next year I'll go back to 17. Gotta finish paying for this one 1st... lol
ThT86
I believe that I might be making a record here, regarding how many times you can RMA with razer support 😜
ThT86
@Joikansai nope I have only one year warranty, I've bought it from amazon.com last July since I wanted a US keyboard which you cannot get in razer EU and also at that point it was not possible to get a warranty extension neither from amazon nor from razer, which I wanted considering the crazy stories about the razer support. Anyways, I took the risk, pulled the trigger and here I am, one more crazy story for razer support.
Regarding the mic, it is embedded on the screen. The question is how to the heck is related to the logo LED. My guess is that the wiring that transmits the electrical signal for the two is close to each other (most likely on the cable strip that connects the screen with the board) and most likely the shielding not the proper one, thus you get the whine on the microphone output. Just a guess though.
ThT86@dekades
@dekades
ThT86
@Joikansai nope it is not in performance mode, it is on automatic. It is not always that loud, most likely there should have beeen some tasks running on the background at that moment.
By the way you are located in Germany if I am not mistaken, right?
Actually my RMA department is the one in Hamburg (I am located in Munich for the moment). Razer collaborates with a computer IT store over there, I've read the bad comments on google for this store but I would never expect this. Anyways, I am curious to see what is next.
ThT86
@dekades yup tried it no problem. I would not say that it is feedback, because in that case it would be showing all the time. I might be wrong though.
In my case when I toggle the logo to the options "Static/off" this whining noise doesn't show up on the internal mic anymore, thus this confirms that it has to do something with the internal hardware. But considering and according to what the support team has reported to me that the technicians changed twice the screen I do not know what else to think, my guess would be the board.
Then the question goes why they did not check/replace the board, I mean I've sent the unit THREE times!!!!
ThT86
Update:
So tomorrow I got back my unit after sending it for repair for the THIRD time. They informed me that they replaced the screen for the second time and I've noticed that they have also updated the bios firmware to v1.05. Thus, I was eager to test whether the issues has been fixed.
So I recorded the following video, do you believe that it is fixed (hint maximize your volume)?
I do not know but except in the Uni-directional mode in the Realtek Audio Console I can still hear it (when I am using linux though it is always noticeable since apparently it is not applying any sound effects).
To be honest I am feeling a bit of tired with all this back and forth. It is more than two months that I am fighting to solve this issue, where the majority of this time I was not able to use my machine (also in two months from now actually the warranty will expire, funny enough someone would say ohh you still have plenty of time to waste until the warranty expires :stuck_out_tongue_winking_eye_:).
I've sent them the video back to the support, and again waiting to see what they will tell me this time. Sometimes I wish I haven't accidentally found this problem, most likely now I would be a happy user. I can also disable the "Breathing" mode and pretend that everything is fine and stop being obsessed with this thing but seriously come on for gods sake, I've paid 3k for this laptop.
M-S-G
oh, that is annoying. i hope you get it.
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