7.1 Surround Sound Code damaged | Razer Insider
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7.1 Surround Sound Code damaged

  • February 24, 2021
  • 1 reply
  • 4 views
J
Hello Razer Fam. I just bought a Kraken X today and accidentally scratched the 7.1 Surround sound code too hard. I can't make out the middle section of it. Since I'm from Singapore, there's not live chat service here and I have to rely on the customer support email. Any idea if it's possible to even get a replacement code or GG 7.1? Was looking forward to it so badly. :(
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    1 Reply

    Sye_The-Vie
    Vanguard
    • Sye_The-Vie
    • VANGUARD
    • 1945 replies
    • February 24, 2021
    Hello new insider Last time I heard, RAZER support cannot help if the activation code is missing or scratched off. You need the followings
    • Serial number
    • Product number
    • Activation code
    If what you have advised is true, that this is a new product; see if the retail store can give you a replacement under the warranty. if you want to contact a RAZER support via personal message, contact the following RAZER support personnel @Razer.Caziel
    Sye_The-Vie^^
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