Razer Basilisk Hyperspeed is losing power/connection | Razer Insider
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Razer Basilisk Hyperspeed is losing power/connection

  • November 20, 2021
  • 2 replies
  • 31 views
F
Hi, I need help with my Razer Basilisk Hyperspeed. The mouse will disconnect and lose power, even with fresh batteries. Removing the batteries and reinstalling the batteries temporarily fixed the issue, but no longer works. - Batteries are new - Not a problem with the Bluetooth/2.4hz connection. It will happen with either - Most often occurs upon restart or after 5-10 minutes without use - Drivers are updated - Resetting the connection does not work, as the mouse does not appear to be drawing power I have searched other threads for assistance, but they all get moved to PMs. Thank you
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    2 Replies

    Sye_The-Vie
    Vanguard
    • Sye_The-Vie
    • VANGUARD
    • 1945 replies
    • November 21, 2021
    Try plug your mouse dock + wireless adapter to another USB slot USB 3.0 or above. Then update the firmware, link to getting the firmware is in the following link~~~ http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=1022&pcid=967&nav=0,76,967 Let us know your results
    Sye_The-Vie^^
    R
    Have you already tried using our Mouse Pairing Utility? You can also try reinstalling your mouse driver by following this guide. Should the issue persists, PM me the serial number of your device. I can use it to verify its model and look for other possible solutions. *Thread locked to curb the conversation to PMs.
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