No Virtual Ring Light code
When logging into Synapse, I got an ad saying my Kiyo was eligible for the the Virtual Ring Light program.
I downloaded the program, but it says I need an activation code that was emailed to me to use it. I either never received an email, or no longer have it.
When I tried to email support to ask for a new email, I was told I could not receive support because my Kiyo was too old (purchased 2020).
The list of eligible products does not say anything about purchase dates. However, should I assume that the offer is only eligible for Kiyos purchased after a certain date? I'm not sure if there is anything else I should do.
This topic has been closed for comments
- Razer Support
- 7592 replies
FOUNTAINOFLEMONI understand that you want to utilize the Razer Kiyo's features through the Virtual Ring Light. Can you send me your case number via PM so I can review your contact history and confirm it to our Support Team? I'll be locking this thread to curb our conversation privately.
When logging into Synapse, I got an ad saying my Kiyo was eligible for the the Virtual Ring Light program. I downloaded the program, but it says I need an activation code that was emailed to me to use it. I either never received an email, or no longer have it. When I tried to email support to ask for a new email, I was told I could not receive support because my Kiyo was too old (purchased 2020). The list of eligible products does not say anything about purchase dates. However, should I assume that the offer is only eligible for Kiyos purchased after a certain date? I'm not sure if there is anything else I should do.
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