problems with blackshark V2 mic and synapse
Recently got a new blackshark V2, at fist it worked fine, everything seemed to work well.
As of a week ago my mic doesnt seem to be connected to synapse, if i go to the mic tab in synapse i cant adjust volume/mic boost/voice gate or preview, its just all greyed out. On discord it also doesnt work and when in call i get a red: "Well, it looks like the Razer USB Sound Card microphone hardware mute switch is on." on the top of the server.
If i use the headset with just the 3.5mm jack the mic works fine.
I already reinstalled synapse.
I also already reinstalled the audio drivers.
Any help would be greatly appreciated
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- Razer Support
- 7613 replies
pikslikker42069Were there any changes made to your device or system before the issue? Have you connected your headset to a different computer and checked if the issue persists? Please update its firmware by clicking this link and see if it helps.
Recently got a new blackshark V2, at fist it worked fine, everything seemed to work well. As of a week ago my mic doesnt seem to be connected to synapse, if i go to the mic tab in synapse i cant adjust volume/mic boost/voice gate or preview, its just all greyed out. On discord it also doesnt work and when in call i get a red: "Well, it looks like the Razer USB Sound Card microphone hardware mute switch is on." on the top of the server. If i use the headset with just the 3.5mm jack the mic works fine. I already reinstalled synapse. I also already reinstalled the audio drivers. Any help would be greatly appreciated
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