Razer synapse led to permanant ban of my valorant account
After buying the RAZER VIPER MINI i plugged it in my laptop and as soon as i plugged it in razer centrel and synapse got installed in my laptop and i started playing valorant.And after 2 or 3 matches my valorant account got banned and they were accusing me for using a third party application which would help in scripting(improve your aim and recoil etc).I had no clue which the application is and i went on sending messages to riot support telling that i have spend a lot of money on this account and i havent used any third party apps.Today from my intensive research i found out that RAZER SYNAPSE is the application that led to the permanant ban of my Valorant account.I have spend almost 400 dollars on my valorant and its all gone.Most of this money was made from doing part time jobs and other works.So, if anyone is using razer synapse on your laptop and playing games like valorant please do uninstall it rightaway so that your account is safe.I dont want anyone else to suffer what i am going through.
Thanks
This topic has been closed for comments
It’s bad news. If i was on your side i will fight. Every manufacture no matter who it is give you customization of your device laptop fans, battery, screen refresh on keyboard key binds lightning. Write to riot you use manufacture app that is required for device to work property. If they still will make problems ask they check matches you play to see if you use hacks they can do it becose have backups of them. If this don’t do anything go to ombudsman of consumer protection ław becose they have no right to block your account if you dont brake the statute of game. I hope this will help you and the problem will be solve.
- Razer Support
- 7624 replies
itzjoyalgeorgeSorry to hear about this incident. Allow me to help you start an investigation. Please send me a screenshot showing Valorant banned/flagged you for using the Razer Synapse 3.0 via PM so I can report it to our devs. Please save the file via any online drive account, then paste it into your message. Thanks for your cooperation.
After buying the RAZER VIPER MINI i plugged it in my laptop and as soon as i plugged it in razer centrel and synapse got installed in my laptop and i started playing valorant.And after 2 or 3 matches my valorant account got banned and they were accusing me for using a third party application which would help in scripting(improve your aim and recoil etc).I had no clue which the application is and i went on sending messages to riot support telling that i have spend a lot of money on this account and i havent used any third party apps.Today from my intensive research i found out that RAZER SYNAPSE is the application that led to the permanant ban of my Valorant account.I have spend almost 400 dollars on my valorant and its all gone.Most of this money was made from doing part time jobs and other works.So, if anyone is using razer synapse on your laptop and playing games like valorant please do uninstall it rightaway so that your account is safe.I dont want anyone else to suffer what i am going through. Thanks
Dear Razer,
I don't want to get banned again.So,I can't install the application on my laptop already I have lost an account worth 400 dollars and i don't try my luck again.And as riot has mentioned me not to try to open my banned account it's not possible to show it to you.All I can do is I can show you a ticket that I submitted to enquire if synapse was the reason for the ban.They wouldn't directly tell us that synapse is the reason because of their company policies.I am pretty sure I lost my account just because I bought this mice.Now If I install any Razer apps riot is going to HWID ban.That means that I won't be able to play valorant on my laptop ever again.All thanks to Razer since you helped me not only waste my 400 dollars but also the money I spend on the mice.
- Razer Support
- 7624 replies
itzjoyalgeorgeI understand. The team respects your decision not to install the Razer Synapse 3.0. If you can help send a screenshot of the alerts/warning when your account was banned and when you contacted Valorant's Support Team showing an explanation of the incident will be highly appreciated. Thanks for your willingness to help.
Dear Razer, I don't want to get banned again.So,I can't install the application on my laptop already I have lost an account worth 400 dollars and i don't try my luck again.And as riot has mentioned me not to try to open my banned account it's not possible to show it to you.All I can do is I can show you a ticket that I submitted to enquire if synapse was the reason for the ban.They wouldn't directly tell us that synapse is the reason because of their company policies.I am pretty sure I lost my account just because I bought this mice.Now If I install any Razer apps riot is going to HWID ban.That means that I won't be able to play valorant on my laptop ever again.All thanks to Razer since you helped me not only waste my 400 dollars but also the money I spend on the mice.
Hop this would only help you because the loss I suffered cannot be undone anyways.Its not just 10 or 20 dollars it's 400 dollars.
- Razer Support
- 7624 replies
itzjoyalgeorge
(*1st screenshot omitted) (*2nd screenshot omitted)
itzjoyalgeorgeI replied to your PM. By the way, I removed your screenshots for your security. Please send me them over privately. I'll wait for your follow-up.
Hop this would only help you because the loss I suffered cannot be undone anyways.Its not just 10 or 20 dollars it's 400 dollars.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.