zVault wallet is disabled to RazerGold

smartPurpureuscounty683
When trying to upgrade my zVault to RazerGold I'm getting a message: "Wallet is disabled. Please contact customer support.". I've contacted them, but they didn't want to solve the problem...

Hi there! Sorry to hear about your Razer Gold account concern? Have you contacted our Razer Gold Team through this link:https://gold.razer.com/ticket-inbox/submit.? If yes, please send me your ticket number via PM so I can raise it right away. I'll wait for your follow-up.

Razer.SpeedCr0ss
Hi there! Sorry to hear about your Razer Gold account concern? Have you contacted our Razer Gold Team through this link:https://gold.razer.com/ticket-inbox/submit.? If yes, please send me your ticket number via PM so I can raise it right away. I'll wait for your follow-up.

Hi! Yes, I did - (*Removed for security purposes).

smartPurpureuscounty683
Hi! Yes, I did - (*Removed for security purposes).

Thanks for letting me know. However, Razer has a dedicated team that handles all Razer Gold related concerns. I suggest creating a Razer Gold Support Ticket through this link: https://gold.razer.com/ticket-inbox/submit. The Razer Gold Support Team should give you a follow-up within 24-48 hours via email.