Hello, this pains me to write this post but I like to share my most miserable and horrible experience with everyone so no one should ever go through this ever again. I always bought razer products for years from official resellers like best buy, amazon, micro center. this was first time buying it from razer themselves on their website.
Razer has a terrible horrible refund policy. Allow me to explain my problem and how its professionally unacceptable to be treated like this and robbed from. Yes Robbed from.
I made a legitimate online purchase from Razer's website on April 17, 2020 for the following items:
Razer Tartarus Pro - Black
Razer Huntsman Elite - Linear Optical Switch - US
Razer PBT Keycap Upgrade Set - Quartz Pink
Razer PBT Keycap Upgrade Set - Quartz Black
Razer Basilisk Ultimate With Charging Dock
This totaled with tax $598.77
So after receiving the items two of the items was defective. The Razer Tartarus Pro - Black and Razer Basilisk Ultimate With Charging Dock. These items did not play nice in certain games the keybindings I set on razer software and macros kept resetting. to other letters that were not the default values or the macros assigned. I had to shut down synapse and then force a reboot on pc to get back to default. This was more problematic than it was worth. I contacted Razer and started a return process for a refund. Razer provided a prepaid shipping label and I packaged the two items with its original boxes and mailed it to Razer. So I checked the tracking number and package was received on May 1, 2020.
So now I felt great I should receive refund in a few business days no different from any other online retailer. As I checked with my bank 2 weeks later I noticed have not received a refund. I proceeded to contact razer for an explanation. Tried online chat and phone calls. No one has been able to provide a reason only adding more case numbers to this matter. Then after more time has gone by I received an email from Razer stating a refund for $138.96 will be issued. I thought this was a mistake since i sent them two items The Razer Tartarus Pro - Black and Razer Basilisk Ultimate With Charging Dock. These two items do not cost $138.96. So after contacting Razer they said they made a mistake and they only refunded the Razer Tartarus Pro and not the Razer Basilisk Ultimate With Charging Dock 169.99 plus tax. So today is June 6th as I write this now and still have not received a refund for the Razer Basilisk Ultimate With Charging Dock.
This is outrages and horrible that a long time customer such as myself has to go through this for a refund. The norm for all online retail companies is to issue a refund in 3-5 business days after product is received. This is unacceptable and no one should go through this. Boycott will be in order and will more than happily express this on my youtube channel and let everyone know not to buy anything from razers online store.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.