Razer Blade Advanced 2018 - Intermittent black screen and BSOD | Razer Insider
Skip to main content

Razer Blade Advanced 2018 - Intermittent black screen and BSOD

  • July 12, 2020
  • 1 reply
  • 3 views

Hi there, My brother's laptop has been experiencing an issue where it blue/black screens after being used for a short period of time. I tried to contact support through the standard portal at https://support.razer.com/warranty-support/ but the laptop is out of warranty and I was offered no other way to contact support other than posting on the forums. I have updated all the software drivers and the BIOS on the laptop and reinstalled Windows 10 twice (clean install). I have Synapse 3 installed. I thought the issue could have been some kind of board torquing around the CPU. So, knowing it was out of warranty, I partially disassembled it and cleaned out a TON of dust from the fan track. After careful reassembly where I was sure to tighten the heatsink screws evenly and not too tightly, the laptop seemed OK for a few hours, but shortly after it began to blue/black screen again. Another issue that led me to suspect something relating to the fan is that when the laptop does work, the fan is almost always at 100% speed even if the system is idling. I realize that this could be due to many different faulty components. The laptop has been dropped at least once and has a noticeable dent on one of its corners; it's severe enough that the screw standoff on that corner is loose from the case. Is this an issue that has been reported elsewhere? Is there any way that I could get in contact with a support member about this? I realize this would not be a repair covered by a warranty, but if the repair is cheaper than a new laptop, I would prefer the repair option. I have proof of purchase of the laptop. Thanks.
Did this topic help you find an answer to your question?
This topic has been closed for comments

1 Reply

Razer.Caziel
  • I am the Lightbringer
  • 4792 replies
  • July 13, 2020
If the problem persists after a clean installation of the OS, I'm inclined to believe that this is a hardware issue. That said, I can try to look into your System and Application logs to investigate. Upload the files on GDrive or Dropbox and send me a shareable link via PM. Let's go from there.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings