Ambient Awareness - When in use makes my devices malfunction/disconnect/reconnect continually | Razer Insider
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Ambient Awareness - When in use makes my devices malfunction/disconnect/reconnect continually


Hello,

PC set up - Chroma devices - Raptor/Huntsman Elite/Naga Trinity/Firefly/Nari Ultimate/Tomahawk ATX

Also connect Hue lighting and MSI Mystic but issue happens if these are connected or not.

I also use a powered USB splitter but, again, this issue happens is devices are run through that all plugged straight into the PC. PC power supply runs on 750w.

All Synapse 3 Chroma studio effects work fine but as soon as a activate AA all devices sporadically disconnect/reconnect continuously. The mouse lags and the roller switches to zoom rather than scroll and my keyboard loses key function and then only has a couple keys work which show special characters rather then their normal ones.

I have so far:

> Updated everything (Windows/Synapse/Nvidia)
> Run DISM and SFC
> Run CHKDSK
> Deleted TEMP folders
> Clean uninstalled Synapse / Removed all remnants of Synapse / Reinstalled Synapse and connected all devices individually to update and install.

Still the issue remains.

Any help at all would be much apricated, AA is the main reason I went with this set up :'(

Cheers

Tridddy
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3 Replies

Razer.Speedcr0ss
Tridddy
Hello,

PC set up - Chroma devices - Raptor/Huntsman Elite/Naga Trinity/Firefly/Nari Ultimate/Tomahawk ATX

Also connect Hue lighting and MSI Mystic but issue happens if these are connected or not.

I also use a powered USB splitter but, again, this issue happens is devices are run through that all plugged straight into the PC. PC power supply runs on 750w.

All Synapse 3 Chroma studio effects work fine but as soon as a activate AA all devices sporadically disconnect/reconnect continuously. The mouse lags and the roller switches to zoom rather than scroll and my keyboard loses key function and then only has a couple keys work which show special characters rather then their normal ones.

I have so far:

> Updated everything (Windows/Synapse/Nvidia)
> Run DISM and SFC
> Run CHKDSK
> Deleted TEMP folders
> Clean uninstalled Synapse / Removed all remnants of Synapse / Reinstalled Synapse and connected all devices individually to update and install.

Still the issue remains.

Any help at all would be much apricated, AA is the main reason I went with this set up :'(

Cheers

Tridddy


Hey Tridddy. Thanks for initiating this thread. I'm glad that you were able to perform series of steps in resolving/isolating the issue. Please send me a PM together with your Razer Synapse 3.0 logs so I can forward it to our Support Team or submit a case by clicking this link. Ensure to save the logs via Google Drive or to any online drive, then paste the link in your message.

Tridddy
Hello,

PC set up - Chroma devices - Raptor/Huntsman Elite/Naga Trinity/Firefly/Nari Ultimate/Tomahawk ATX

Also connect Hue lighting and MSI Mystic but issue happens if these are connected or not.

I also use a powered USB splitter but, again, this issue happens is devices are run through that all plugged straight into the PC. PC power supply runs on 750w.

All Synapse 3 Chroma studio effects work fine but as soon as a activate AA all devices sporadically disconnect/reconnect continuously. The mouse lags and the roller switches to zoom rather than scroll and my keyboard loses key function and then only has a couple keys work which show special characters rather then their normal ones.

I have so far:

> Updated everything (Windows/Synapse/Nvidia)
> Run DISM and SFC
> Run CHKDSK
> Deleted TEMP folders
> Clean uninstalled Synapse / Removed all remnants of Synapse / Reinstalled Synapse and connected all devices individually to update and install.

Still the issue remains.

Any help at all would be much apricated, AA is the main reason I went with this set up :'(

Cheers

Tridddy


Same here. Could you solve the problem? I also use a powered Motherboard USB 2.0 Splitter

Razer.Speedcr0ss
RedSoldier44
Same here. Could you solve the problem? I also use a powered Motherboard USB 2.0 Splitter


Please send me a PM too. I'll be locking this thread now. Let's continue our conversation privately.

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