Question Reference # 220610-000626 | Razer Insider
Skip to main content

Question Reference # 220610-000626

  • June 10, 2022
  • 1 reply
  • 15 views
T
Hi Customer, How are you today? I am Johara, one of the Tech Support Experts for Razer. We understand that you’re having issues with your Razer device. We really apologize for the inconvenience that this has caused you. This is not the experience that we want you to have. No worries, I will definitely make sure that it gets sorted. For us to know more about the issue, we would like to ask a few questions regarding your concern.  Here are some questions that will help me sort it out. 1. Could you tell us what exactly the issue you experienced with your device is, or can tell us what specific symptoms you experienced with your device? 2. How long has the problem existed? 3. How often does the issue happen? 4. What have you done so far in trying to fix the issue of your device? 5. Were there any incidents that happened to your device prior to the issue? i.e. dropped, accidental pull while standing up, etc? 6. Any noticeable physical damage from the device? i.e. tangled cable, exposed wire, etc? Also, please provide the following information below. Full Name: Phone: Street Address: City: State/Province: Postal (ZIP) Code: Country: Product Name: Product Code: Product SN: Place of Purchase: Date of Purchase: Have you subscribed to RazerCare?: Yes/No *Please attach the PDF/scanned copy of the receipt for this device. Feel free to reply to this email for further assistance and in your reply, please provide the answer to the questions above. Furthermore, please also provide a short video of your device showing the said issue not exceeding 20MB attachment size or you can upload your video on Google Drive, Dropbox, YouTube, etc., and make sure to send us the shareable link. For reference, this is your case #: 220610-000626. We look forward to hearing from you soon. Don’t forget to check on our website. We have new devices available on our site that should suit your needs. To see our current listings, you may visit www.razer.com. All the Best, Johara RΛZΞR Tech Support    www.razer.com Customer By Email (ทิพากร โกมณเฑียร) (09-Jun-2022 08:35 PM) Thip [EMAIL='thipakornmonthian@gmail.com']thipakornmonthian@gmail.com[/EMAIL] If you need to share a file larger than 25 MB, please check out our answer on <How to upload and share files larger than 25 MB> and link it to: https://mysupport.razer.com/app/answers/detail/a_id/4011 Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 5 days. Thank you for allowing us to be of service to you.
    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    1 Reply

    T
    • Thipa
    • Author
    • 1 reply
    • June 10, 2022
    Hi Customer, How are you today? I am Johara, one of the Tech Support Experts for Razer. We understand that you’re having issues with your Razer device. We really apologize for the inconvenience that this has caused you. This is not the experience that we want you to have. No worries, I will definitely make sure that it gets sorted. For us to know more about the issue, we would like to ask a few questions regarding your concern.  Here are some questions that will help me sort it out. 1. Could you tell us what exactly the issue you experienced with your device is, or can tell us what specific symptoms you experienced with your device? 2. How long has the problem existed? 3. How often does the issue happen? 4. What have you done so far in trying to fix the issue of your device? 5. Were there any incidents that happened to your device prior to the issue? i.e. dropped, accidental pull while standing up, etc? 6. Any noticeable physical damage from the device? i.e. tangled cable, exposed wire, etc? Also, please provide the following information below. Full Name: Phone: Street Address: City: State/Province: Postal (ZIP) Code: Country: Product Name: Product Code: Product SN: Place of Purchase: Date of Purchase: Have you subscribed to RazerCare?: Yes/No *Please attach the PDF/scanned copy of the receipt for this device. Feel free to reply to this email for further assistance and in your reply, please provide the answer to the questions above. Furthermore, please also provide a short video of your device showing the said issue not exceeding 20MB attachment size or you can upload your video on Google Drive, Dropbox, YouTube, etc., and make sure to send us the shareable link. For reference, this is your case #: 220610-000626. We look forward to hearing from you soon. Don’t forget to check on our website. We have new devices available on our site that should suit your needs. To see our current listings, you may visit www.razer.com. All the Best, Johara RΛZΞR Tech Support    www.razer.com Customer By Email (ทิพากร โกมณเฑียร) (09-Jun-2022 08:35 PM) Thip [EMAIL='thipakornmonthian@gmail.com']thipakornmonthian@gmail.com[/EMAIL] If you need to share a file larger than 25 MB, please check out our answer on <How to upload and share files larger than 25 MB> and link it to: https://mysupport.razer.com/app/answers/detail/a_id/4011 Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 5 days. Thank you for allowing us to be of service to you
    CookiesCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings