razer basilisk v3 pro | Razer Insider
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razer basilisk v3 pro

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hello i just recived my razer basilisk v3 pro today in the mail with the wireless charging mouse dock pro but the wireless does seem to be working at all. I have the wireless charging puck and have connected everything to  synapse 3 and yet it doesn’t give me any indications that the mouse is charging. please help i dont want to have to return the charching dock

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    3 Replies

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • 7019 replies
    • June 28, 2023

    Charging puck locked (rotated) in place?

    Check the cable between PC and charging dock (does it lit, when connected?).

    B
    • Bluerok27
    • Author
    • Insider Mini
    • 1 reply
    • June 28, 2023

    Yes the puck is rotated in place and the dock does light up. everything seems to be connected  properly

    Treize
    • Treize
    • Insider Mini
    • 1 reply
    • July 5, 2023

    Yeah same problem here with the puck and the razer charging pad. The pad lights show it detects a device to charging but my battery won’t charge

    Reply


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