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Bitlocker prompt on connect/disconnect Core X Chroma

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Hello! I faced a problem that I'm getting Bitlocker recovery prompt after rebooting dell laptop with connected razer core x chroma. I'm not very good at it but if I got it right I need to disable some PCRs on Windows Group Policy to make it work. The problem is that to identify which PCR should be disabled I need to decode Measured Boot logs which is impossible to do on windows 10 (windows server is required). Any suggestions on proper setup of PCR policy?
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9 Replies

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • May 6, 2020
Does this affect the functionality of the Core X Chroma? If I understood this correctly, PCR policies are set by your group's administrator. You should just reach out to them so they can give you exemptions of sorts.
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  • gdreyv
  • Author
  • 6 replies
  • May 7, 2020
Well, I have to plug Core X Chroma off every time I reboot or switch on laptop. Really I am my group administrator as it's my personal laptop :) The question is what PCR banks (e.g. 0, 2, 4 and so on) should be disabled/enabled in the Windows Group Policy settings.
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • May 7, 2020
I am not well versed in Bitlocker configuration, but you should be able to find what you're looking for here.
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  • gdreyv
  • Author
  • 6 replies
  • May 7, 2020
I can't post anything I keep getting error: The following error occurred: Access Denied You don't have permission to access "http://insider.razer.com/index.php?" on this server. Reference #18.16ac3817.1588889528.30f9711f
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • May 8, 2020
gdreyv
I can't post anything I keep getting error: The following error occurred: Access Denied You don't have permission to access "http://insider.razer.com/index.php?" on this server. Reference #18.16ac3817.1588889528.30f9711f
Send me a PM instead. This is a server-side issue, and the only way around this is to browse with a VPN.
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  • gdreyv
  • Author
  • 6 replies
  • May 12, 2020
Sorry, by some reason I still can't post my full reply not here, not through PM, keep getting access denied error :(
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • May 12, 2020
Let's try another approach. Type in your response, then take a screenshot of that and upload it on GDrive. Send me the shareable link via PM. If that still doesn't work, I highly recommend that you reach out to our Support Team from here.
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1 person likes this
  • G
    gdreyv
G
  • gdreyv
  • Author
  • 6 replies
  • May 13, 2020
That's funny :) Here's the link to the reply on OneDrive.
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • May 14, 2020
gdreyv
That's funny :) Here's the link to the reply on OneDrive.
We have to do what we have to do. :stuck_out_tongue_winking_eye_: Anyways, there shouldn't be any need to send in the Core X Chroma since the issue is highly likely with the Bitlocker configuration. I'd help you if I could. It's just that this is beyond my level of expertise.
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