razer basilisk x hyperspeed does not see synapse in 2.4 ghz mode | Razer Insider
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razer basilisk x hyperspeed does not see synapse in 2.4 ghz mode

  • December 21, 2022
  • 2 replies
  • 102 views
F
I just bought a mouse and after connecting it I installed Synapse, but it doesn't see the mouse, but when I switch to Bluetooth it immediately appears in Synapse, I don't know what to do, please help me Here is a video of how it happens - https://www.youtube.com/watch?v=EL6AZ44rc0I
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    2 Replies

    Razer.Zionzedd
    FieldDrabPEARLquick914
    I just bought a mouse and after connecting it I installed Synapse, but it doesn't see the mouse, but when I switch to Bluetooth it immediately appears in Synapse, I don't know what to do, please help me Here is a video of how it happens - https://www.youtube.com/watch?v=EL6AZ44rc0I
    I already responded to your other thread and suggested you try the steps here for further isolation. PM me the serial number so I can validate its model and check for other model-specific steps to help you resolve the issue. Thanks!
    Z
    • Zegest
    • Insider Mini
    • 1 reply
    • April 30, 2023

    Im having the same problem and it still isnt working. It still only shows in bluetooth mode.

    Reply


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