Razed ultimate for Xbox one keeps cutting out

Hi I was wondering if anyone was having the same issue. I’ve recently bought then razer ultimate Nari headphones for Xbox one. I have trouble getting the mike to work plus they keep signing themselves out during game and then back in. It does it when plugged in and when it is fully charged and not plugged in. Any help would be much appreciated. ( I have had the mike work once in call of duty)