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Seth_ArkadaInsider Mini

asked in Razer Chroma

MSI Pro-Motherboard not controlled by Synapse

So, I have owned an MSI Pro Z690-A Wifi (DDR5) motherboard for some years since Intel 12th-Gen launched. For some reason, when I try to use Chroma Connect with Mystic Light, it does not control my headers (or SSD lights via NVMe slot) in any capacity. I'm uodated to the latest versions of Mystic Light and Synapse 3, and Mystic Light does show up in Chroma Connect. Just no control of SSD or thr JRainbow lights. Is this just a case where I should have spent more then for the MPG/MAG/MEG series boards? I going with an Asrock Razer Edition z690 (unless Razer and Asrock are going to announce a version of the z790 and x670 Taichi boards), but this has been a point of frustration.

1 month ago

Aksh26Insider Mini

asked in Razer Gold & Silver

Razer gold and silver upi payment done but on website it shows pending

I have completed my payment of purchase of 50€ valorant points through upi in razer gold and silver and i have also received a confirmation mail but on the website its still showing as pending. Plz help me with this it's not a small amount. Money has been deducted from my bank account. I am attaching some payment proofs.

1 month ago

Trey112187Insider Mini

asked in Razer Gold & Silver

Razer Insider Achievements for Razer Silver

Hello, I’m having trouble finding the landing page where I am able to redeem Razer Silver in exchange for achieving certain landmark achievements I suppose you could call them. They were things like being a member for x amount of time, joining razer insider, etc. Does anyone know where I can find this or how I can redeem these achievements??

1 month ago

amersahli89Insider Mini

posted in Razer Gold & Silver

Please help, the authentication application is not working for me and I lost access to the backup codes. Please provide me with a code so that I can access my account and complete the purchase process.

Please help, the authentication application is not working for me and I lost access to the backup codes. Please provide me with a code so that I can access my account and complete the purchase process.

1 month ago

amersahli89Insider Mini

asked in Razer Gold & Silver

When I pay or recharge, I do not receive the security code on my phone, knowing that the number I have is the same. What is the solution? I do not have access to backup codes. Please help protection from protection on

When I pay or recharge, I do not receive the security code on my phone, knowing that the number I have is the same. What is the solution? I do not have access to backup codes. Please help protection from protection on

1 month ago

buzzLightSkyBluenexus467Insider Mini

asked in Razer Gold & Silver

razer gold failed transaction decreased ewallet balance

i have an issue when i reload my razer gold the transaction says it failed but my E-wallet balance decreased. i already submit a ticket but only response once and still no progress, and when i added my ewallet id details at check out it is a different API idk is it merchant hosted or Ewalllet hosted .i hope there is progress after i create this on forums sorry for my english i live in south east asia country (actually there are two failed transaction )Thank You

1 month ago

mr_toasteyInsider Mini

posted in Razer Gold & Silver

I've been waiting for hours for my valorant points

hi I brought some valorant points with razer gold more specifically $35 worth and I've been waiting to get the code for hours so I thought I should contact razer support for help but they haven't gotten back to me so now I'm asking here can someone help me please. this is now my second time posting o here and last time I didn't get any replies

1 month ago

CITRINEEbonycool917Insider Mini

asked in Razer Gold & Silver

Golden card

Hi ! I have pin code but ı didnt use. But this said already this code is used. But ı didnt use ım sure.

1 month ago

AAWolfyInsider Mini

asked in Razer Gold & Silver

Amazon gift card purchase with razer gold.

I’m trying to purchase Amazon gift card with my razer gold but it doesn’t go through. I got lucky once and one went through but it doesn’t let me purchase it keeps cancelling it saying transaction didn’t go through what is the issue?

1 month ago

Buffdepotleet612Insider Mini

asked in Razer Gold & Silver

I didn't receive the retransmitted activation code.Resident Evil 7 Gold Edition & Village Gold Edition

1 month ago

tonton62153Insider Mini

asked in Razer Gold & Silver

Apple gift car invalid | Razer GOLD

Hello, I bought an apple gift card but the code received is invalid, impossible to be credited on the itunes store. Transaction ID: 1229OEYGU7U3797CA43A2 Ticket ID: 230423-002335 No response for 2 days. THANKS

1 month ago

SoulzZz18Insider Mini

asked in Razer Gold & Silver

Registered Products And Didn't Get Silver.

I registered 2 Razer products and I didn't get my silver it's been well over a few weeks now. Does anybody know the solution to this?

1 month ago

todayJungleGreensleek766Insider Mini

asked in Razer Gold & Silver

i the razer gold cards didn't work

I have brought to razor gold card and they bought didn't work I would like to know how you going to help me

1 month ago

CharcoalrushAPATITE234Insider Mini

asked in Razer Gold & Silver

Razer gold transaction stuck at pending, can't seem to submit a support ticket either

Title says it all, my bank card has been charged 2 hours ago and yet my transaction is still stuck on pending and the support ticket page seems to be stuck on loading forever. Require assistance from a razer staff or customer service, thanks.

1 month ago

Josap1221Insider Mini

asked in Razer Gold & Silver

Potential fraud? Purchased Viper Mini with Razer Silver but the desinated store doesn't sell this mouse this cannot redeem the code.

Hi all,I bumped into a frustrating situation just now. Not sure if any of you had encountered the same issue before or got some good suggestions for me to tackle this :( I finally collected 40,000 Razer Silvers, and purchased a Razer Viper Mini (mouse) with all the Silvers. I got an email with a promo code, with notes below:Visit https://www.razer.com Add the product to your shopping cart. Apply the voucher code in your transaction receipt into the promo code section. Shipping, tax and handling charges apply. Your voucher code will only work in the location you selected during redemption.The agreed location was Taiwan, so I jumped into the Razer store Taiwan (https://www.razer.com/tw-zh) and tried to add Viper Mini to shopping cart. To my dismay, the store doesn’t sell Viper Mini. I had no way to add Viper Mini to shopping cart, and thus no way to apply the voucher. To make things worse, the voucher has an expiry date (in two and half months), so if this issue cannot be addressed by th

1 month ago

Imperialbizconnect651Insider Mini

asked in Razer Gold & Silver

razer server frud not get refend money

NakshDelhi 94 April/16/2023 Razergold Irvine (California) and Singapore with regional headquarters in Hamburg and Shanghai Dear Razer I am writing to demand a refund in the amount of 29000 for your server cut money not give to coins On date 12/17/22 I made a payment of 29000 to Razer gold for Services Provided. Despite my repeated attempts to contact you and request a refund, I have not received the refund to date.Transaction Date12/17/22 09:59 PM (UTC)Payment MethodOther EWalletsPayment Amount* 29,000Reload Amount29000.00Transaction Number0126EXSAPVAN719007E21I request that you refund the full amount of 29000 to me no later than 01/20/2023 If I do not receive the refund by the deadline, I will be forced to take legal action to recover the funds. I would prefer to resolve this matter amicably, but I am prepared to take legal action if necessary. Please provide confirmation of your receipt of this letter and your intentions to refund the amount owed. Thank you for your prompt attentio

1 month ago

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