Audio

Hi Razer Community, My name is Ahadi, and I’m experiencing a persistent issue with my Razer BlackShark V2 Hyperspeed headphones when using them in wired mode with my iPad Pro 2024 (M4 chip). I hope someone can help me resolve this. Here’s the problem: • When I connect the headphones via Bluetooth, the sound is loud, but there’s some latency and reduced clarity.• To address this, I switched to wired mode using the provided USB-C to USB-A cable.• I’ve tried connecting directly to my iPad’s USB-C port and via a Hama adapter (with 100W power delivery, USB-A 5Gbps 3.2 Gen 1). However, in wired mode, the volume becomes significantly lower than when using Bluetooth, although the clarity is fine. What I’ve Tried So Far: 1. Firmware Update: I updated the headphones using the Razer Synapse app on my PC.2. Direct Connection: I connected the headphones directly to the iPad without any adapters, but the volume issue persists.3. Adapter Use: I tested with a Hama adapter that supports 100W power deli

I have Razer Nommo V2 x with the latest firmware, when playing music from apple music app on Windows 11 specifically the speaker sound distorted (like crackling and popping) after several songs playback. the one very solution to solve this is to turn off the speaker then turn it on again but the same issue keeps repeated after several playbacks of song. I already confirm it with other speakers there’s no such issue. already reinstall synapse, apple music app still not fix it.  Do you have any solution for this? seems that the speaker need a new firmware to address this issue… not the fault on the hardware side cause playing from other apps like netflix, browsing youtube have zero problems. 

Where can I buy the code to activate THX Spatial on my laptop?And how is it activated?System: Razer Blade 16 - RZ09-0483

I purchased the razer barracuda product on 16/06/2024. When I opened the THX Spatial Audio application to make my settings, it asked me for the activation code. To get an activation code, I entered the product code on the back of the product box and completed my new device registration. However, although the device was registered, the activation code did not arrive. I think the activation code was used by someone else. I would like to request your urgent support for the problem I am experiencing.When the activation code did not arrive, I tested something like this. I registered the same product again with a different account, and no activation code was sent to the e-mail address of that account. In other words, someone may have drawn the number of the product in the store, used it and received the activation code. The person who purchases the product cannot receive the activation code later. Could there be such a vulnerability in your system? Please I request your urgent support.

I'm looking at the nommo V2 and wanna know if I'd be able to connect the speakers to a receiver or record player

I want a headset for both pc and xbox, but has to be under $120 and has to have chroma. if it works for xbox, pc and ps that’s fine too. but I'm trying to keep it under 120 if possible 

Hello!Today I bought a Razer Kraken Pro V2 headset and I would like to register it, but it says that this code is already in use. what should i do

Not only I have to max out the sidetone volume to barely hear myself, but after doing that I hear all the noises from the background. In comparison, Blackshark V2’s sidetone is louder, sounds a lot better and barely picks any background noise.As much as I like headset itself, the horrible sidetone is a dealbreaker for me and I’m returning it.

When I received the activation code on my girlfriend's account, an error about an invalid code appeared...Later, I tried to check it on my computer, but I didn’t consider that it would link to my Razer ID. 😢Is there any way to transfer the license back to the original person?

As the title says, there is no EQ button on the Siege Edition Blackshark V2 Pros. My dongle has broken and I cannot get it replaced through Razer because they don't support it anymore. Without there being an EQ/BT button onbthe headset, I guess I couldn't use a BT adapter from say Amazon could I? There would be no way to pair the headset to the adapter, correct?

Does the barracuda family all have noise cancelling? Even if it doesn't have ANC I just wanna know if they have noise cancelling. Thank you

Randomly my razer blackshark v2 hs bt headset's right side audio stopped working, and the balance says the right left audio is balanced so idk what to do. 

Randomly my razer blackshark v2 hs bt headset's right side audio stopped working, and the balance says the right left audio is balanced so idk what to do

my mic is picking the output audio. only when i turn 7.1 surround sounds on. Mic can pickup game sounds video sounds anything and i cant find a solution. If someone can help me I really appreciate it

I just recently received a set of Kraken BT Hello Kitty Headphones (Wireless). I had received them as a gift so I had no idea I'd run into this problem, and no prior research could've been done by me personally.I love these headphones a lot! However, I was really looking forward to using them on my PS4 until I realized the PS4 is not compatible with Bluetooth headsets. Is there a way to somehow “convert” the headphones by using some sort of special cable? For example, if I were to use a micro usb to a 4 pole cable, would that actually work? On this headset, the only port that is present is a micro-usb port. If I were to buy a cord that has a micro-usb with a 4 pole audio connector end, will the audio actually “transfer”? Sorry if I'm being vague or confusing here, I'm not at all experienced with tech haha. 

I bought new headphones, registered them, but when I enter the activation code, it gives me an error: the code is invalid

Hello,I bought a “Razer BlackShark V2 Hyperspeed” for my son. He can connect it to his Gaming PC and his phone.But he can’t connect it with the Playstation 5.Doesn’t the “Razer BlackShark V2 Hyperspeed” work with the Playstation 5?Do I need to return the headset and purchase the “Razer Blackshark V2 Pro (Playstation)”?Greetings

I received an activation code to use 7.1 surround sound but they tell me that the code is incorrect

Hi, everyone- I just got my Razer Barracuda X. However, I've been having some issues. Earlier, I had some issues, which was resolved by myself. Another issue has arose, however. I am utilizing the wireless dongle in order to connect. For some odd reason, when I try to use bluetooth, no sound comes through. I can play something on youtube/spotify for about 30 seconds, then it pauses. I have to wait about two minutes to play it again. If I don't, within the second I unpause the content, it pauses again. This does not happen on bluetooth, however, as I mentioned before, there is no sound on bluetooth. Any help would be greatly appreciated! ☺

What drivers am I supposed to use bruh for Blackshark V2 X, synapse cant find it and im completely lost

My kid dropped her brand new headset and it fell right on the power switch does anyone know where I can get a new switch so I can buy the switch and save the rest of the headset since it is brand new?

Just bought the headset the other day and so far, I do enjoy it. I have the dongle hooked into my PC and was able to use the headset no issue when I got home for several hours before I went to bed. I plugged it in to charge and the indicator light was red. When I woke up, the indicator was alternating between green/yellow. I unplugged and plugged the charge cable back in and got the initial red to charge, and 30 seconds later it goes green. I haven’t been able to recreate that yellow/green light and I can’t find anything about it. It does have the latest firmware and also the charger is a powered USB hub that I use all the time.Thank you

Good day, I have a problem. On December 16, a friend gave me headphones (Razor Blackshark V2 X). He ordered them through a local marketplace. I didn't find my 7.1 surround sound activation key. I tried to register the headphones via Razer ID, but they wrote to me because the headphones were already registered. I have the box, all the other papers, the headphones themselves and the purchase receipt. Can you do something about this?

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation 🙏🏻🙏🏻.