Audio

What to do, cause my Razer Kraken Kitty connect to other device not audio .. In device manager it shows in Human Interface Devices. I have try connect to other laptop , it working but not at my pc . Please help how to solve this 

registered my headphones, they show up, but I didn't receive an activation code to my email and I can't do 7.1, what should I do?

Arc Raiders is the only game which whos THX game profile is not showing up, it disappeared. The game itself is still listed but the THX profile option is gone. What could be happening and is anyone else experiencing this? 

My mic that came with the razer barracuda wasn’t always working well. Now it just gave up. I need to buy one but i couldn’t find it anywhere. Pleaseee tell me how can u get ut

Hi everyone!I really like my Razer BlackShark V3 Pro headset but I have a few issues sadly that I can not fix. - When there is no audio playing for a few minutes, the audio then played in ‘faded-in’. This is very annoying it basically mutes shot notification and short voice chat moments. I can't find to turn this off anywhere.- The headset stops audio all together sometimes, it still shows in Windows and is playing but no sound. Reconnecting the dongle or powering the headset on and off again fixes this. - Synapse tells me to update the firmware yet I already upgraded to the version that is listed on the website from August 1st 2025. 

Is there a way to have the gengar headphones not have the microphone? I already have a stand alone microphone.

For about a couple of weeks ago, my 7.1 surround stopped working due to the app showing reconnecting at all times and not working at all.I reinstalled it too but still no use. Now if i login into the account it shows logging in and then the window closes. You can see the app and razerengine app running in the task manager and minimized in the notification area but if you right click it, it gives the option of login, again.7.1 surround sound options shows up in audio devices but if you select it no sound plays as no device is connected to it I guess.I have Blackshark V2 and it was all working fine up until just some weeks ago. Any help would be appreciated. (Win 11)

¿Los auriculares Razer Kraken V4 Razer™ HyperSpeed ​​Wireless (2,4 GHz) + Bluetooth 5.3) se pueden usar con un adaptador de USB-C a conector de 3,5 mm? 

Hi everyone,my Razer Hyperspeed Pro V2 headset was working perfectly, but out of nowhere the USB dongle stopped being recognized by my PC. I’ve tried different USB ports and restarted everything, but it still doesn’t respond. Is there any official way to replace just the dongle, or do I need to go through RMA/support for a full replacement?Any advice would be appreciated.The product is out of warranty btw.

Well I've bought kraken v3 pro a few months ago and I need eq settings that are good for everyday use. Listening to music (classical and pop), chatting on discord, gaming, etc.I have tried to find something that would work out for me but my attempt was unsuccessful. I would also like some tips for mic settings on the headset. Thanks in advance.

Hallo  ich habe das Kaira Pro für Xbox ! Es verbindet sich mit der Xbox . Wenn ich dann die App starte Versucht die App sich mit dem Heatset zu verbinden es erscheind unten ein Ladebalken der Gar nicht erst startet der bleibt bei 0%  genau das selbe wenn ich es auf PC versuche ! Kann mir jemand sagen wie ich das hinbekomme das die App Arbeitet und ich das Heatset einstellen kann !? MFG

I finally got my hands on a v4 pro given that the battery in my v3 couldnt handle haptics for more than 2 min before dying. I was looking forward to listening to music again with some thumping bass but, after playing around with the settings, the haptics on the v4 are 1: not as strong and 2: dont really follow the beat of the music, its just like, constant. There were some songs that had the v3 doing the same thing but my go-to bass heavy songs are just all muddled with constant weak vibration that seems like it wants to cut out but doesnt. Anyone have any advice to get it closer to the v3 haptic feeling? 

The microphone driver was damaged. I completely reinstalled the standard Windows 11 driver (the system was also updated). I ran a full driver check. I tried to manually install the driver, but it only returned error 10. When completely removing any drivers from the device, it returned error 28. Frankly, I tried everything I could on the PC, but the driver is not available in the devices.

My leviathan v2 will not work. It will turn on and but that is it. You can switch it over to Bluetooth but then it will be stuck in that state. I can get it to connect to my computer and phone via Bluetooth but will not play sound. The only way to change it back to source is to do a hard reset with the + and - and power button. Computer will not detect when the device is plugged in. I have tried multiple computers, reinstalling synapse 3 and 4, hard reset, different cables. Is the device bricked? This is the second time happening after removing from power but nothing i try will fix it this time around. Any suggestions? Time to switch back to Logitech?

Am I supposed to be able to have the headphones on bluetooth, put them away. Take one out. Switch to Hyperspeed with 3 taps. Put the other headphone in and have bluetooth? I have hyperspeed audio in one ear and bluetooth audio in another. Seems kinda sus.

I use various gadgets from Razer, and I like their products. Right now, I would like to leave a review of their headphones ( Barracuda | RZ04-03790 )I purchased them two years ago, and overall, they have been excellent. I must highlight their superb sound quality and great fit—they are both comfortable and lightweight. Even after two years, they still hold a charge remarkably well.However, there are downsides that have only just begun to surface. Initially, the headphones struck me as durable and made of high-quality materials. But now, cracks and chips have appeared in the plastic, specifically in the areas subject to the most wear and tear (where the material flexes most and experiences the greatest structural stress). And, of course, all of this happened exactly 12 days after the warranty expired.Now I have to use tape so they don't completely fall apart. 

Hi, my razer barracuda started turning off suddenly while using it and it bothers me a lot coz I’ve been only using this for months. Already tried other solutions but the issue still persist. It cuts off power while I’m gaming tho I’m not low in battery also I’ve been using it via USB dongle. ff: I tried to update it to its latest firmware but only the dongle has been updated and I have issue updating the headset itself. 

Hi all,I just bought a “Razer BlackShark V2 Pro Wireless Gaming Headset 2023 Edition” and I am facing a challenge while trying to switch between two different sources.According to the documentation, switching between audio sources is just a double press on the EQ button which should alternate between each source automatically What I am seeing however is that when a Bluetooth source is connected, the switch button simply does not do anything unless I forcibly disable Bluetooth from my device first.I do not understand why this is happening because the manual does not make any references to this, and it is quite annoying. Steps to reproduce :Configure the headset with two sourcesDevice 1 : Windows 10 using the wireless dongleDevice 2 : A device with Bluetooth (in my case, a MacBook Pro) Set Bluetooth as the active source Try to switch the source back to use the dongleExpected: As per the manual, it switches back and forth every time that the “EQ” button is double pressedActual : No matter

Hello, I recently bought some Razer Kraken X Essential headphones. My problem is that they didn't come with a code to activate the 7.1 surround sound. I saw that they were supposed to include a scratch-off card, but the card doesn't have anything to scratch off. Where the code should be, there's only a QR code that redirects me to the Razer website. I would appreciate it if you could help me by providing an activation code or something similar. My seller isn't responding either, so I can't resolve my issue through them.

Hi, i bouth my Kraken V3 Hypersense long time ago but i not remember get code to acktivate  it.  How i can get new code ? or help me activate it 

Hi there,A few years back I bought the Razer Barracuda X (on of the worst purchases of my life). The same year the dongle broke, twice. Once it just stopped working while nothing happened, the other time I dropped it myself. The first time I got a replacement of the whole headset. The second time, because it was my own fault, I was not able to get a replacement. Which I totally understand. The problem was, that I also wasn’t able the buy a replacement dongle, since they already had a newer version of the headset and did not make the old version anymore. Note that this was only a few months to maybe one year after the first version was released. This newer version (2022) also had bluetooth as an option.Anyways, after using the headset wired for the last few years I wonderd if it would be possible to use the headset wireless again using another way. I have seen second market dongles on sites like aliexpress (It’s a shame chinese companies are able to make these and razer can’t make them

Hello,I have a problem with my Razer Barracuda X Chroma headset.The headset suddenly stopped connecting through the HyperSpeed wireless dongle. Bluetooth mode still works normally, but when I try to use the dongle, the headset only says “pairing” and never connects.I already tried:- reconnecting the dongle- restarting the headset- removing Bluetooth devices- using different USB ports- using the pairing utility / firmware updater- restarting my laptop- connecting the headset via USB cable during the pairing processThe updater detects the dongle, but it does not recognize or pair the headset.Could you please help me fix this issue?Thank you.

I’ve been using my Kraken V4 and one day it suddenly broke. I need to replace the slider, as i have already received a replacement part.

Hello.I recently got a pair of Razer Barracuda X (2022) headset and had trouble with the dongle connection. It kept disconnecting and not wanting to connect back unless i unplugged and plugged the dongle a few times and turned the headset off and on a few times. Thought it was a problem with just my pair as the reviews for the headset were good so i returned them and got another pair. This one has almost the same issues. Not as bad tho. For example when i play PUBG, the sound randomly gets completly cut off and i can’t hear anything and it doesn’t come back unless i unplug and plug the dongle back and restart the headset. This takes about 20-30 sec which are crucial for not dying in the game. I tried almost every fix i could find online. I even disabled all other sound output devices. I had the 2021 version before and they worked perfectly, but i decided to get the 2022 version cause they had bluetooth. Never expected the dongle connection would have so many issues. Or maybe i need to

My Razer Kraken Kitty Edition headphones keep disconnecting and reconnecting constantly for a long time, until yesterday the thing that helped me to avoid that was launching synapse and let the device properly connect. Unfortunately since yesterday that procedure stopped working and the device again keeps disconnecting even if I launch the synapse. The USB is perfectly fine and I don’t think that might be a problem. What should I do? Because now the headset makes my gaming experience awful and is unusable.