Audio

I bought the Blackshark V2 + USB soundcard, 2 days ago. I followed the instructions, plugged them in and let synapse install.Upon trying to use it with discord the microphone wouldn’t work. It wouldn’t pick up any sound. After about 10 restarts the microphone started working perfectly in discord BUT there was no audio output ie they wouldn't work as headphones.After that I haven’t been able to make the microphone work at all.It doesn’t even work on microsofts mic setup program (I get error code 0x800706BE).I have tried uninstalling and reinstalling synapse 5 times.How the hell do I get these to work properly?! I just want them to work as both a microphone AND headphones AT THE SAME TIME. This is a ridiculous problem to be having with a 120 euro headset.Nothing works. I am at my wits end.

Something to note that is some movies/shows I have locally and playthrough jellyfin/vlc/etc. have no audio while others do.  If you’re experiencing this issue too, here’s how to solve it: Go to windows sound settings and disable “Allow applications to take exclusive control of this device” and “Enable audio enhancements”. Disable THX mode on the headphones in synapse.You’ll be able to hear all audio now. Ideally, this shouldn’t be an issue, and you shouldn’t have to have THX on sometimes. I suspect this is a bug.

My Hyperspeed Wireless dongle does not seem to be activating. I have moved to different USB ports, I have tried different cables. The dongle light turns on for a second when I am plugging or unplugging it in, but it turns off immediately.My headset keeps tells me it is trying to connect, but it isn’t able to.I think my dongle is dead.

I use headphones a lot throughout the day, and I have some design suggestions that could lead to a revolutionary product: The part that rests on the head can cause hair loss, especially if the headphones are heavy. My suggestion is to design headphones that only rest on the ears. This way, the weight of the headphones can be reduced since the part that goes over the head is eliminated. I have oily hair, which means I often have to clean my headphones when they get greasy. I propose that the headphones come with a removable cover or "clothing." When using the headphones, we can put this cover on. When it gets greasy, we can simply wash the cover with soap. The cables of the headphones are not springy, which means they can get stretched and damaged if we’re not careful. I suggest adding a spring-like feature to the cables.

Issue started around the 7th of August. I’ve seen a few people post about it with no fix. Speakers do not work correctly in any application. They continuously cut in and out. I’ve troubleshooted about everything I could think of, including uninstalling. Only work around seems to be using them in Bluetooth mode which defeats the purposes of the spatial audio. Please help.

Nevermind, I found the problem

Just got the new headphones, thay work fine with doongle when synapse is uninstalled. As soon as i connect them with synapse installed the dongle dosent show up on pc. I have updated the firmware and tried using the pairing utility too. Please help.

Hi. Recently my right earbud stopped working.It is still connecting to the phone and charging but no sound is coming out.Please let me know if someone has a fix or a solution to this problem.

There is absoult NO sound playing, I see on Discord that the mic is working, but i can’t hear any thing, i did a lot a trouble shooting, tried different posibilities for the aux to put in, did the aktivation thingy. my PC hates the new headset i guess

Hi, new here, just started using razer products, I just bought a razer barracuda X headset, with wireless and bluetooth support. I'm using it for PC with the wireless dongle. All is well, but when I turn on my pc or restart windows and power up the headset, it just won't connect, tries the wireless and then the bluetooth pairing. The only thing I need to do is just unplug and replug the dongle; it's not that much of a deal, but is this supose to happen do I need a driver or software for fixing this? My windows version si 10 19045.2364 build. Does anyone have a solution for this, would be much appreciated! Thank you and have a good day!

Hi,This might be a long shot, but I’m getting pretty desperate. I lost my USB dongle a few months ago and have been searching everywhere for a replacement. I’ve come across a few standalone options on sites like eBay, but I’m unsure whether they’d even work properly.Is there any way I could get an official replacement dongle from Razer? I’d be more than willing to pay—I just want to get my absolute favorite headphones working again.Thanks in advance for any help you can provide!

hi there. I'm after a replacement dongle for my kraken v3 pro hypersense headset. was advised to seek out you guys. can you help me please

Does the BlackShark V2 wired  have windows enhancements tab in windows?

Bonsoir, J’ai bien enregistrer mon appareil.. Je reçoit bien un mail de confirmation, comme quoi l‘enregistrement est réussi, mais aucun code d’activation.. Merci d’avance pour vos réponses ! :)

I can't connect my Razer Blackshark v2 pro for XBOX product, code RZ04-04530400-R3M1, to my 7.1 sound system. I can't access the synapse application either.

I bought a Kraken X Gaming Headset, Surround Sound 7.1 or THX Spatial Audio and I'd like to know if I can't install surround sound 7.1 or THX Spatial Audio on MacOs, I've only seen it for windows. Would it be possible on the macbook air?

Gta 5 enhanced doesn’t have thx support fully so when you use it stereo sounds are muted ex: dialogue, phone sfx, etc can you add support for gta enhanced as there is support for normal gta anyway?

Добрый день! Купил kraken v3 pro и не могу на коробке найти код активации для THX Spatial Audio где его взять?

I must set my Leviathan v2 to 4-8%, louder is unbearable.Can you please fix this problem, it was reported 2 years ago by another but closed without a reaction in the support topics.Do you want me to get hearing loss?

Hey! i received the recent blackshark v3 pro, I love it, especially after the update. during my first game, people couldn’t hear me or very low, my microphone wasn’t fully plugged.i pushed it to the « clic » sound and it’s work perfectly now, just want to know, can it be dangerous for the material if not plugged 100%? thanks !

Case is charged and Shows a green light, When case is opened earbuds do not show up in bluetooth, tried looking for them on all my devices, still no luck, any help will be much appreciated, i haven’t had these that long.

something weird happening with my nommo v2 speakers, I have been using them since middle of January didn't have any issues until about the last month, I work a lot so I don't game as frequently as I would like to. recently they started to lag games and cut audio, it happens with games launched in steam and EA app. I have read online that the synapse app could be culprit so over the last month I feel like I been chasing my tail, uninstall/reinstall, synapse 3 and 4, into sound settings turning off audio enhancements, plugging them into different usb port. I just don't understand it, updated all drivers I could find. I use my steel series headset no issue for hours, switch back to speakers and it starts acting up really no rhyme or reason that I can figure, sometimes happens back-to-back frequently sometimes several minutes apart.  

Hey everyone, I recently bought a Razer Blackshark V2 Pro (2023), but I didn’t get the cables or the white dongle that are required. Any ideas on how to get these things?

Where can I buy replacement ear cushions for the headset? I can’t seem to find any in the official store.