Audio

Hello,My Razer BlackShark V2 Pro headset works well overall, but I have one issue.When I play Fortnite, the microphone does not work at all. I tested my old headset, and its microphone works perfectly in Fortnite, so the problem is with the BlackShark V2 Pro, not the game.Could you please help me fix this issue?Thank you.

Hallo  ich habe das Kaira Pro für Xbox ! Es verbindet sich mit der Xbox . Wenn ich dann die App starte Versucht die App sich mit dem Heatset zu verbinden es erscheind unten ein Ladebalken der Gar nicht erst startet der bleibt bei 0%  genau das selbe wenn ich es auf PC versuche ! Kann mir jemand sagen wie ich das hinbekomme das die App Arbeitet und ich das Heatset einstellen kann !? MFG

I recently noticed how Razer came out with the new Hammerheads and at the same time downgraded firmware on my 2nd gen. Didn't thought Razer would disappoint me like that but oh well. Not purchasing the new ones knowing they’ll just do this whenever they come up with a new version.

So, when my Nommo goes to sleep, I can’t get it to wake back up. I have to unplug it completly from power and the USB. The only work around I have is to turn sleep mode off. Has anyone else experienced this and is there a fix?

Hi, I know this was an ongoing topic, but I can't find any sources for my barracuda x wireless dongle replacement. Can you please help me with one or a link to one. Mine stopped working out of the blue. 

Every time I boot up my computer, my wireless headset starts quiet, and then doesn’t kick into its full loudness until I swap EQ Profiles in the Synapse app. This workaround works every time but it’s also annoying that it doesn’t this because then I have to keep synapse on my computer just to do this every time I play.I’d love to truly just turn the headphones on and have them work. Anyone else notice this issue?

Just got it today and noticed that the mute button makes a noise?? Why is this a thing? The noise is very obnoxious and not only that, it mutes my PC audio for a couple seconds? How did they somehow make the mute button function worse compared to last time.. Does anyone have any fixes for this? Or if anyone has information if they’re going to push firmware related to this complaint? I’ve done some googling and saw others complaining about it as well. 

I currently have the Razer Nommo v2 (2.1) set-up.  I was looking into purchasing the Razer Leviathan V2 X to use as a center channel speaker (3.1).  Is this possible?

Hi, everybody hopes y’all doing fine.So as you read, I’d like some advice on which headset I should buy as a “deaf” person.To be more precise, I’m totally deaf in both ears (cochlear 100% dead) but I can hear thanks to an implant in my right ear. So I used several headsets (Razer included, some years ago) but no one was really adapted for me especially for fps game like csgo & tarkov etc.. So is there any headset that would fit well in my situation, if not at least which one would help a bit. The budget is not a problem if it’s justified :) Thanks very much in advance.

There is a 1–3 second delay when I change the volume in the Windows mixer, Media Player, or Spotify. Also, when I start playing music or a video, the volume is too high for 1–2 seconds. This only happens when Windows enhancements are enabled; if I turn them off, the issue goes away, but then THX Spatial stops working—and I need that for gaming. The problem also returns if I switch the audio mode to stereo within the Synapse utility itself. I’ve already tried everything possible—even reinstalling Windows and the drivers, removing Microsoft audio drivers, and toggling exclusive mode—but nothing helps. What should I do?

I did the hardware reset on the levithan v2x and it shows up a problem. Everytime when i plug in the soundbar it will flash blue light 3 times before the startup sounds and everything eles work normal beside everybuttons. And i dont know what to do now.

HelloI don’t understand why is it even possible, considering big similiarity in how these two models look etc. but I’ve updated RZ04-03980 with RZ04-039802 update. Your installer allow it wich is shocking to me. It never should be possible. It caused bluetooth connectivity problems (progressive audio delay). Now I can’t install proper firmware for RZ04-03980 because it latest version is 1.1.6.0 and what I have installed on headset is 1.3.0.0 wich doesnt even exist for my model but installer doesn’t allow me to do anything as it recognizes my firmware as higher version. Factory reset doesnt roll back update. Please help.

Is there any way to still get the optic faceplates for the V3 pro? I’m desperate for them and can’t find any real answer how to get them. 

acabo de comprar unos razer bracksharck v2 x y no sirve el micrófono 

For the past two days, my Kraken V4 headset has been disconnecting all the time and experiencing audio glitches every 30 seconds – like very unpleasant robotic crackling noises...I can only use it when it’s connected via a USB cable, which isn’t what you’d expect from a “wireless” headset!!!I’m using Synapse 4, and I tried everything withpilots (updates, delete/reinstall) for THX Spatial Audio, NVIDIA High definition audio, Kraken V4 Audio... uninstalling/reinstalling Synapse 4, the headset, etc. I also tried to enabling / disabling Windows Enhancements Disabling all enhancements in WindowsWireless still bugs. My headset only works with the USB connexion.I bought it on 1 March 2026, so it’s still practically brand new, and I take great care of my computer accessories, just in case you were wondering...

What to do, cause my Razer Kraken Kitty connect to other device not audio .. In device manager it shows in Human Interface Devices. I have try connect to other laptop , it working but not at my pc . Please help how to solve this 

registered my headphones, they show up, but I didn't receive an activation code to my email and I can't do 7.1, what should I do?

Arc Raiders is the only game which whos THX game profile is not showing up, it disappeared. The game itself is still listed but the THX profile option is gone. What could be happening and is anyone else experiencing this? 

My mic that came with the razer barracuda wasn’t always working well. Now it just gave up. I need to buy one but i couldn’t find it anywhere. Pleaseee tell me how can u get ut

Hi everyone!I really like my Razer BlackShark V3 Pro headset but I have a few issues sadly that I can not fix. - When there is no audio playing for a few minutes, the audio then played in ‘faded-in’. This is very annoying it basically mutes shot notification and short voice chat moments. I can't find to turn this off anywhere.- The headset stops audio all together sometimes, it still shows in Windows and is playing but no sound. Reconnecting the dongle or powering the headset on and off again fixes this. - Synapse tells me to update the firmware yet I already upgraded to the version that is listed on the website from August 1st 2025. 

Is there a way to have the gengar headphones not have the microphone? I already have a stand alone microphone.

For about a couple of weeks ago, my 7.1 surround stopped working due to the app showing reconnecting at all times and not working at all.I reinstalled it too but still no use. Now if i login into the account it shows logging in and then the window closes. You can see the app and razerengine app running in the task manager and minimized in the notification area but if you right click it, it gives the option of login, again.7.1 surround sound options shows up in audio devices but if you select it no sound plays as no device is connected to it I guess.I have Blackshark V2 and it was all working fine up until just some weeks ago. Any help would be appreciated. (Win 11)

¿Los auriculares Razer Kraken V4 Razer™ HyperSpeed ​​Wireless (2,4 GHz) + Bluetooth 5.3) se pueden usar con un adaptador de USB-C a conector de 3,5 mm? 

Hi everyone,my Razer Hyperspeed Pro V2 headset was working perfectly, but out of nowhere the USB dongle stopped being recognized by my PC. I’ve tried different USB ports and restarted everything, but it still doesn’t respond. Is there any official way to replace just the dongle, or do I need to go through RMA/support for a full replacement?Any advice would be appreciated.The product is out of warranty btw.

Well I've bought kraken v3 pro a few months ago and I need eq settings that are good for everyday use. Listening to music (classical and pop), chatting on discord, gaming, etc.I have tried to find something that would work out for me but my attempt was unsuccessful. I would also like some tips for mic settings on the headset. Thanks in advance.