Razer Nari Ultimate - Dongle bricked | Razer Insider
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Razer Nari Ultimate - Dongle bricked

  • 24 August 2023
  • 15 replies
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Userlevel 3

Recent updates to Razer Synapse has bricked the 2.4 GHz wireless dongle of almost every Razer Nari Ultimate headset. I’ve been using the headset for almost 3 years now and the dongle suddenly gave up working one fine day. I am seeing on this forum that multiple Razer Nari Ultimate users have been facing the same issue very recently.

The issue:

The dongle does not get detected by the PC nor does it connect with the headset. It very rarely gets detected but immediately disconnects as soon as I try to play any sound from the PC.

The headset itself works fine when it is connected via the 3.5mm jack. So this is most definitely a software issue that partially bricked the dongle from connecting/updating firmware. Using the 3.5mm jack cable is really infuriating as it defeats the whole point of buying a wireless headset. The headset also doesn’t get recognised on Synapse, therefore none of the features(such as Haptics, Game/Voice audio control, Mute button) work even though they are right there and were working fine just a few days back!

Things I’ve tried(but none of them solved the problem):
- Use Razer Nari Ultimate Dongle recovery tool; The dongle doesn’t get detected on the app most of the time. Very rarely connects but the app then hangs on clicking ‘Recover’.
- Use Razer Nari Ultimate pairing utility; The dongle doesn’t get detected on the app most of the time. When it connects, it tries to update the dongle firmware version to ‘106’ but hangs after reaching 100%.
- Reinstall and rollback to older version of Razer Synapse; no change.
- Reset Windows Audio drivers; no change.


15 Replies

Userlevel 3

Can anyone from Razer help? :/

Same problem here my fellow mates. Any help or response would be appreciated!

i have been having this issue for a few months now. my pc just suddenly stopped detecting the dongle was plugged in and it hasnt worked since and i kinda gave up on it and used an older pair. however, i have recently tried again and gotten the same results, i even tried the replacement dongle pairing software but it just wont detect it.

Another thing i want to point out, how do i go about buying a replacement dongle? i have searched everywhere on the razer store and it doesnt seem to sell them, but then why is the replacement dongle pairing software even there? i am currently resorting to buying an entire replacement pair of headphones just for the dongle which is just ridiculous, so if there is a way to purchase the dongle on its own then please let me know before i spend £50+ on ebay, thanks.

Userlevel 3

This is what happens when I try to update the firmware of the dongle. It seems to be stuck like this after it reaches 100%. Someone needs to fix this.

Userlevel 1

I have the same problem. My headphones stopped connecting overnight. Unfortunately, nothing seems to help, and RAZOR doesn't seem to be interested in this problem.

Anyone know what the issue is ? since im having this problem starting from today :D. Thanks in advance 

Mine just bricked today. Sucks that it happened but i’m glad i’m not the only one. Hopefully this bs gets fixed

Userlevel 1

Will not be fixed. Razor has known about the issue for at least half a year. They're not doing anything. The only option is to buy a replacement part at aliexpress

Having the same problem. Overnight my headset has been suddenly rapidly connecting/disconnecting 10 times a second.

So, mine exaclty the same. Suspiciously enough had my warranty expire a few months back. 
If anyone here has also this case of “JUST OUT OF LIMITED WARRANTY - NOW BRICKED”
please, respond to this comment. We might be under a case of artificially manipulated obsolescence and it may be illegal.
I hope we all get both our dongle and the good old Razer service back.

So, mine exaclty the same. Suspiciously enough had my warranty expire a few months back. 
If anyone here has also this case of “JUST OUT OF LIMITED WARRANTY - NOW BRICKED”
please, respond to this comment. We might be under a case of artificially manipulated obsolescence and it may be illegal.
I hope we all get both our dongle and the good old Razer service back.

Here also you have a link with an example of how to “fix” this specific case. Read carefully, do it only as a last resort if the AliExpress replacement doesnt work, or Razer dismisses your demands.
https://www.reddit.com/r/razer/comments/12jwyqh/razer_nari_ultimate_dongle_connection_issue/

exact same issue here. not sure what to do. if its a common quality issue, razer should be responsible...

Bumping this post, having the same issue since yesterday. Does anyone know if third-party replacement dongles work? or should I search for a Razer one, thanks.

Same issue as main user has posted. Had the headset for 3 years then out of nowhere my dongle stopped connecting to my headset. I also have tried the recovery tool which it says it has recovered supposedly successfully a few times but still my razer no longer registers as a device. I also have tried the pairing tool but am unable to get the dongle to register long enough to complete the process. I’ve heard of people getting replacement dongles but am unable to find any way to submit a ticket to razer to request one, even if it costs a little. Posting in hopes it boosts visibility by razer staff so they can help

Same exact issue as reported by all, It can’t be a coincidence - this really looks like scheduled obsolence on razer’s part. And the support is non-existent.

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