[SUPPORT VIDEO] How to Fix a Razer Headset with No Audio or Sound | Razer Insider
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[SUPPORT VIDEO] How to Fix a Razer Headset with No Audio or Sound

  • Sep 15, 2021 5:15 PM UTC
  • 20 replies
  • 935 views
dekades
A Razer headset with no sound, poor audio, or uneven balance might be caused by dirt or debris in audio ports and on the audio jack, improperly plugged-in audio jack, hub connections, incorrect playback device levels or settings, software issues, or faulty audio drivers. Please note that any damages caused by upgrading or modifying your Razer product are not covered by Razer's Warranty Policy. For more information, see Razer's Warranty Policy. Visit the Support page: How to troubleshoot and resolve a headset or headphone with no sound, poor or no audio, or uneven audio balance (razer.com) - - - Insiders, what do you think the next Support video should be? Comment with a topic. Great suggestions will be rewarded with the repeatable "Nice" achievement. Also, for every 20 comments on this thread and the YouTube video, I'll be giving away a random "Great" Achievement. Insiders, be sure to leave your Insider ID in the YouTube comment to be eligible. Lastly, for those of you who subscribe to the Support channel, we'll be doing massive Silver giveaways for each milestone, so be sure to tell your friends, smash that like button and subscribe to the channel.
Need Help? Start a thread in the Support Forum. DM's may be delayed. Ignored DM's = I don't know. Follow me on Twitter @omgdkdz
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    20 Replies

    Another really helpful guide and for a problem that is quite common I'd say.
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      JETventureBurntUmber522
      Another helpful video. Keep up the great work
        Natachat90
        Vanguard
        • Natachat90
        • Vanguard
        • Sep 15, 2021 10:01 PM UTC
        Hello friends, Thanks Razer Support for this new tutorial.
        My Tweeter channel @Natachat2077 for exchange good tips, contests, product tests and participatory marketing.My hobbies: Cooking and Salsa.I love sci-fi video games, expert in Mass Effect trilogy, Cyberpunk 2077 and Star Citizen since 2013. SC Referral code: STAR-6M2N-HNK3The future is great, Please Doctor Who pick me up with the Tardis. ^ _ ^
          I experience this issue but in different story
            magictim
            • magictim
            • Insider
            • Sep 16, 2021 1:09 AM UTC
            Wire headset with only USB-A connection are often experience this
            For more gaming threat: Facebook: https://www.facebook.com/ImagicTimI/ Twitch: https://www.twitch.tv/imagictimi?sr=a Instagram: https://www.instagram.com/imagictimi/ YouTube: https://www.youtube.com/channel/UCF7sxDtZGBmzyzT3OG1Sr7g Laptop: MSI P65 Creator 9SE 15.6" Keyboard: Razer Blackwidow V3 CPU: Intel Core i7 9750H 2.6-4.5Ghz processor Mouse: Razer Naga Pro & Deathadder V2 Pro & Viper Ultimate Monitor: 144Hz Headset: Razer Blackshark v2 Pro GPU: NVIDIA GeForce RTX 2060 Mat: Firefly V2 RAM: 32GB (Dual) DDR4 2666MHz Mobile: Razer Phone 2 Storage: 1TB M.2 PCI-E SSD Earphone: Razer Hammerhead True wireless
            • TimRs
            • Insider Mini
            • Sep 16, 2021 1:11 AM UTC
            Re-start is always the best solution
              FiszPL
              Vanguard
              Forum|alt.badge.img+1
              • FiszPL
              • VANGUARD
              • Sep 16, 2021 5:17 AM UTC
              There should be a new video - how to properly set mic volume. Because it's another support video when it's overboosted and it's bad to listen to 😜
                • bSteakkk
                • Insider
                • Sep 16, 2021 8:40 AM UTC
                this is helpful to the new members of the razer cult!
                  FaezzulFarhan
                  Another good and helpful video ! Keep it up RAZER !
                  [Razer Gears] Headphone : Kraken 2019 Keyboard: BlackWidow Elite | BlackWidow V3 Pro Mouse: Mamba Elite | Basilisk Ultimate Base Station: V2 Chroma Mat: Goliathus Extended Chroma
                    SpanishReddatahead357
                    Checking the system volume settings could have been the first. It is a surprisingly common issue.
                      aiyionman
                      • aiyionman
                      • Insider
                      • Sep 17, 2021 6:46 AM UTC
                      Nice video support
                        I.Nix
                        • I.Nix
                        • Insider Mini
                        • Sep 17, 2021 9:31 PM UTC
                        hope it never happens to me, another helpfull video thank you
                          • Anonymous
                          • Sep 18, 2021 5:36 AM UTC
                          FiszPL
                          There should be a new video - how to properly set mic volume. Because it's another support video when it's overboosted and it's bad to listen to 😜
                          I must say you have a very nice way of providing constructive criticism. Making it funny xD. Thank you Razer for the wonder support video. Keep this going, it helps us alot!
                            another good support video
                            cero30A
                            • cero30A
                            • Insider Mini
                            • Sep 19, 2021 5:15 AM UTC
                            Dekades
                            A Razer headset with no sound, poor audio, or uneven balance might be caused by dirt or debris in audio ports and on the audio jack, improperly plugged-in audio jack, hub connections, incorrect playback device levels or settings, software issues, or faulty audio drivers. Please note that any damages caused by upgrading or modifying your Razer product are not covered by Razer's Warranty Policy. For more information, see Razer's Warranty Policy. Visit the Support page: How to troubleshoot and resolve a headset or headphone with no sound, poor or no audio, or uneven audio balance (razer.com) - - - Insiders, what do you think the next Support video should be? Comment with a topic. Great suggestions will be rewarded with the repeatable "Nice" achievement. Also, for every 20 comments on this thread and the YouTube video, I'll be giving away a random "Great" Achievement. Insiders, be sure to leave your Insider ID in the YouTube comment to be eligible. Lastly, for those of you who subscribe to the Support channel, we'll be doing massive Silver giveaways for each milestone, so be sure to tell your friends, smash that like button and subscribe to the channel.
                            Very helpful since I just bought a Razer Blade 15 Base Model with RTX2070 and a gaming peripherals Razer Cynosa and Razer Viper mini
                            Restart the PC do help in connecting the headset
                            AlphaTay
                            • AlphaTay
                            • Insider
                            • Sep 22, 2021 6:58 AM UTC
                            i think i heard something
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                            Surf
                            Vanguard
                            • Surf
                            • Vanguard
                            • Sep 22, 2021 9:58 PM UTC
                            KUTGW!
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                            SylvanasMage
                            • SylvanasMage
                            • Insider Mini
                            • Sep 24, 2021 10:18 AM UTC
                            Have you tried turning it off and on again?
                            Kenserky
                            • Kenserky
                            • Insider
                            • Sep 24, 2021 8:39 PM UTC
                            Never had this problem with any of my Razer headset (exept when I forgot to plug it...:cool_:), but I know where to look if it happens.
                            My bad for english mistakes but i try my best.
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