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Razer Raiju Ultimate New Batch v1.04

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ALE5510
thanks friend. I tried using twitter and email because the chat I struggle with working hours. Tomorrow I will try the chat and see if anything changes!
no problem!!! im sure u will find a solution but the only problem is everytime they tell u that they will contact u in 24 to 48 hours, they basically wont most of the times, so be sure to get back to them after a couple days
J
Yup. I'm going through same issue of the out of stock. They offered me a credit, but I want nothing on the store . I'm so angry .I just a working controller
Y
  • YoungLoup
  • 9 replies
  • February 12, 2019
the process with RMA is so long... Razer your support is cooperative but it's taking ages now... every request takes 2-4 working days Video with the stick drift problems 2-4 days Photo of the cut of my controller 2-4 days validation of my rma 1-2 days process of sending 2-4 days (i'm there now) sending of the new controller 4-7 working days Razer...WTF ask directly to have an voucher to directly buy a new controller on their website. last time I buy sometimes from them
ALE5510
I am finding serious difficulties with the European customer support ... they say they are responding to emails but no message arrives even in the spam ... if I can not make myself replace this pad I will have to ask for reimbursement also with other methods I would like to avoid because long and expensive but inevitable in some cases.
Alex they take 1-2 days to reply to an email go to the chat and harass them it's the only way
S
  • svfusion
  • 10 replies
  • February 12, 2019
Does anyone know how you can order from the US? The US resellers only have 1.03..
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YoungLoup
the process with RMA is so long... Razer your support is cooperative but it's taking ages now... every request takes 2-4 working days Video with the stick drift problems 2-4 days Photo of the cut of my controller 2-4 days validation of my rma 1-2 days process of sending 2-4 days (i'm there now) sending of the new controller 4-7 working days Razer...WTF ask directly to have an voucher to directly buy a new controller on their website. last time I buy sometimes from them Alex they take 1-2 days to reply to an email go to the chat and harass them it's the only way
its true that many times you wont be send an email and get updated, but if u contact razer live chat support someone will always help you right away and they are always very helpful honestly. It takes some time for each case to be approved, thats one bummer, it takes a couple days as u said, then u will be sent an email about the methods, its gonna take some time to be approved and then its gonna take some time to get a replacement, at the moment im stuck in the last phase too cuz they are out of stock with new controllers with v1.04 so all we can do is wait. But no need to harass their chat, they arent responsible for the warranty team or the warehouse taking much longer and whether u harass them or be polite they will do their job and try to help you and whether ur polite or not the warranty team and the warehouse is still going to take 1-2 days to reply back to them so just be polite and patient. And honestly ur lucky here cuz most of us have the controller for many months now and have gone through with the RMA, im waiting till November, some were waiting till September.
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  • YoungLoup
  • 9 replies
  • February 13, 2019
stavrosmangaros
its true that many times you wont be send an email and get updated, but if u contact razer live chat support someone will always help you right away and they are always very helpful honestly. It takes some time for each case to be approved, thats one bummer, it takes a couple days as u said, then u will be sent an email about the methods, its gonna take some time to be approved and then its gonna take some time to get a replacement, at the moment im stuck in the last phase too cuz they are out of stock with new controllers with v1.04 so all we can do is wait. But no need to harass their chat, they arent responsible for the warranty team or the warehouse taking much longer and whether u harass them or be polite they will do their job and try to help you and whether ur polite or not the warranty team and the warehouse is still going to take 1-2 days to reply back to them so just be polite and patient. And honestly ur lucky here cuz most of us have the controller for many months now and have gone through with the RMA, im waiting till November, some were waiting till September.
When I say harass is just to go to chat to make things go faster. And chat make request for warranty team to go faster. I just cut my wire for RMA last week so right now I don't have any controller and any visibility when I will have a new one. It's really annoying. I buy last october so I can't ask amazon a rma and I don't have guaranty that it will be the 2019 version with 1.04 firmware on amazon I'm always be polite and sincere about what I feel. The only responsible here is Razer, and not us. They are taking us in otage with the ridiculous product. They are here to find the best solution and the only public statement that they made is if you have an personnal issue about our product, contact our chat support. if you are waiting since november, I don't know which controller you have but on their EU store, they have controller in stock. the controller is still on store, it's unbelievable. So it should be Razer to manage to respect their RMA and their customer. and not us to suffer for their technical problems. By the way, happy valentine day by Razer https://twitter.com/Razer/status/1092090333804978176 and don't get me wrong, I love this controller so much that's why it hurts me even more to have this technical issue
S
1 person likes this
  • S
    svfusion
S
  • svfusion
  • 10 replies
  • February 13, 2019
YoungLoup
When I say harass is just to go to chat to make things go faster. And chat make request for warranty team to go faster. I just cut my wire for RMA last week so right now I don't have any controller and any visibility when I will have a new one. It's really annoying. I buy last october so I can't ask amazon a rma and I don't have guaranty that it will be the 2019 version with 1.04 firmware on amazon I'm always be polite and sincere about what I feel. The only responsible here is Razer, and not us. They are taking us in otage with the ridiculous product. They are here to find the best solution and the only public statement that they made is if you have an personnal issue about our product, contact our chat support. if you are waiting since november, I don't know which controller you have but on their EU store, they have controller in stock. the controller is still on store, it's unbelievable. So it should be Razer to manage to respect their RMA and their customer. and not us to suffer for their technical problems. By the way, happy valentine day by Razer https://twitter.com/Razer/status/1092090333804978176 and don't get me wrong, I love this controller so much that's why it hurts me even more to have this technical issue
The controller was amazing when it was working correctly. But, I'm done with Razer. This whole thing is a joke. They keep peddling this crap onto customers. No responses on here and there social media responses have been a joke. The only thing at this point to earn me back as a customer is to do a recall on the Gen 1s. They need to make thsi right for all their customers. But, they no longer care about us. Just bought the Astro C40 and will hopefully use that. Peace out Razer. I'm done on your forums now :D
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  • YoungLoup
  • 9 replies
  • February 14, 2019
Just received my new razer raiju TE today let's hope it's working without bugs. For info, it's shipped from hong kong.
T
Does anyone know whether Amazon sells the new batch?
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techEggplantgeo535
Does anyone know whether Amazon sells the new batch?
Probably not, but, you can RMA it directly to Razer, and theyll send you a new one instead. Or, buy one directly from Razer
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  • svfusion
  • 10 replies
  • February 19, 2019
techCORAL138
Probably not, but, you can RMA it directly to Razer, and theyll send you a new one instead. Or, buy one directly from Razer
They might be located in the States, which is why they are trying to order from Amazon. RMAing back from the States may be an issue. I've been waiting to hear back for several days now.
M
  • mrpz76
  • 1 reply
  • February 23, 2019
I bought few days ago from local retailer. Updated to 1.03.01 (I don't know if 01 means anything) but for now everything is perfect. No lag, no stick drift, playing TLOU online (aiming is perfect), God of War - everything is OK (Kratos stands still, no unwanted movements). Connected ONLY wired. As soon works OK by wire I'm not going to check by BT.
T
Eany quick lin to update to 1.04 please....
T
  • TheNavvie
  • 9 replies
  • February 23, 2019
1.04 is for the new hardware only. There is no release and it won't work on the older units.
J
1 person likes this
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    JETPaleCyanfront492
R
Also bought the ultimate, stickdrift was to annoying and swapped it for a new piece. Problem was even worse... I am going to swap it again. Can my seller see on the box if its from the new batch??
R
Razer also answered me this; Firmware V1.04 is the manufacturer release for production and is not meant for customer updates. The firmware V1.04 has improvements that help in the manufacturing process and does not affect existing units in the market. If you're on firmware V1.03, you have the latest firmware with the latency on par with V1.04. Hope this helps.
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  • TheNavvie
  • 9 replies
  • February 27, 2019
They can. Should be a sticker over the top of the barcode on the box with part number: RZ06-02600300-R3G1 Older units with the problem are RZ06-02600100-R3G1
R
Thank u so much for fast reply and info!
W
I got a big problem with RMA thing. In my case, I bought the controller couple months ago in Philippines but now I’m living at Vietnam. One thing, I can’t contact with reseller in Philippines then now I’m stuck with that. I don’t know how to find my way out. I already checked live chat support however they don’t support for Vietnam
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