Why Razer's Quality Control is so bad and the replacement process is ridiculous for new faulty unit?
Bought the Razer Huntsman V2 Analog from Razer online store (most expensive model as I believED in the brand), paid for express delivery as I needed it to replace my current Huntsman for work. Product arrived, open, plug in and realize there is no power at all, tried both USB C and USB converter, tried on different laptop, even using power plug - Same result. Seriously - in my life time so far I have no encounter a new keyboard that cannot work out of the box, its a total faulty unit that cannot be power up, what happen to the QC of Razer? It is directly from the warehouse and not even going through authorize dealer or reseller, it's really unbelievable.
So next step, contact Razer support, the only saving grace is the waiting time were short, only 1 person in front of me and got to the live chat relatively quick. Friendly support that attended to me, but told me that this has to go through a normal warranty claim process. Seriously? I cannot even register my product because the keybo