Order held in US Customs, Razer support still won't respond | Razer Insider
Skip to main content
Question

Order held in US Customs, Razer support still won't respond

  • July 24, 2023
  • 1 reply
  • 89 views
FireGuy1996

I placed a order for a Razer 17 on July 11th, since the 18th its been held at US Customs in Indiana stating that the package is missing the MID number. I’ve contacted Fedex, they stated that its an issue on the shipper end. I’ve tried twice now to submit support tickets to Razer and have gotten nothing but the automated response. 

 

How can I get my order moving again? 

F
kajira
Lafar
94 people like this
  • F
    fyBiceps
  • kajira
    kajira
  • Lafar
    Lafar
  • vampirivan
    vampirivan
  • Aristarchos
    Aristarchos
  • J017Rogue
    J017Rogue
  • 0V3R_K1LL
    0V3R_K1LL
  • Srnity
    Srnity
  • Jenjar
    Jenjar
  • Jasongreat313
    Jasongreat313
  • traxed
    traxed
  • Stanull
    Stanull
  • a82320
    a82320
  • ERMACPE
    ERMACPE
  • RacianVD
    RacianVD
  • sirludo
    sirludo
  • pancholr
    pancholr
  • PhrostByt
    PhrostByt
  • Surf
    Surf
  • mosguinz
    mosguinz
  • GskullGaming
    GskullGaming
  • L
    Lycosa86
  • freakydoctor
    freakydoctor
  • SESNut
    SESNut
  • evilchargerfan
    evilchargerfan
  • Firebat246
    Firebat246
  • KyRiSsSs
    KyRiSsSs
  • hugosh8kes
    hugosh8kes
  • Arelmunda
    Arelmunda
  • chronium
    chronium
  • xWhiteWolf
    xWhiteWolf
  • babideebabidoo
    babideebabidoo
  • M33M0
    M33M0
  • OneTreadLife
    OneTreadLife
  • csquek83
    csquek83
  • Y
    YeloBandit
  • Ginja
    Ginja
  • Killi8n
    Killi8n
  • Nyctelios
    Nyctelios
  • DRIFT_IT
    DRIFT_IT
  • N.McAvoy
    N.McAvoy
  • ElDiki
    ElDiki
  • Tackertyp
    Tackertyp
  • surfer1081
    surfer1081
  • ApachePT
    ApachePT
  • NitzMistry
    NitzMistry
  • J.O.Z.Y
    J.O.Z.Y
  • TempiM
    TempiM
  • th3r4pt0r
    th3r4pt0r
  • E
    exebor
  • Natachat90
    Natachat90
  • xenonexia
    xenonexia
  • Imperial-Eagle
    Imperial-Eagle
  • SayanDragon10
    SayanDragon10
  • phyrenova
    phyrenova
  • D
    dkapodk
  • Kenserky
    Kenserky
  • Magnumheart_
    Magnumheart_
  • Gnaixi
    Gnaixi
  • RocketSkates93
    RocketSkates93
  • ivanloh96
    ivanloh96
  • L
    Lenox.J.Low
  • Kiarizu
    Kiarizu
  • Matthew26
    Matthew26
  • osnabb
    osnabb
  • P
    Parth1C
  • S
    slowxhands
  • M
    mopfloor
  • SylvanasMage
    SylvanasMage
  • N
    Nilremagl
  • H
    hyvick
  • T
    Thorj
  • T
    the.jester
  • A
    Arathatron
  • H
    Hermanator
  • neaty_34
    neaty_34
  • V
    VulcanFire
  • T
    The1missluna
  • T
    Thias27
  • L
    LIMEYDiamons
  • L
    Loxodon13
  • S
    SlimSwiss
  • U
    UndefeatedKingz
  • C
    CAL_1_2_3
  • R
    RGNRK
  • K
    Knapplapp
  • A
    arsenskillz
  • C
    CoffeeaeroTANZANITE775
  • S
    Shyguy144
  • K
    knuffelkoe
  • K
    KS870841AS
  • K
    kiawolfie4166
  • S
    Sachin__R
  • R
    Ranger72
Did this topic help you find an answer to your question?

1 Reply

X
  • xallina4
  • Insider Mini
  • 1 reply
  • August 11, 2023

It seems like your Razer 17 order has been held at US Customs in Indiana due to a missing MID number, and you've encountered difficulties in resolving the issue with both FedEx and Razer's support. While you've mentioned that you've submitted support tickets to Razer and received automated responses, it's worth continuing to follow up with them. Try reaching out to their support through different channels, such as phone support or live chat, if available. Persistence can sometimes help escalate your case to a human representative who can assist you further. 

L
1 person likes this
  • L
    lowellden

Reply


CookiesCookie settingsAccessibility statement

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings