Razer Support - 2020 Supremacy | Razer Insider

Razer Support - 2020 Supremacy

Userlevel 7
Taking down Apple, Razer has moved from 2nd place to 1st place in providing the best customer service experiences in the industry. Congratulations on a well deserved victory, Razer Support!

As rated by Laptop Mag through undercover tests, Razer came out on top for combined web and phone support.

Check out their article here, and their detailed feedback here.

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37 Replies

How is that defined? Razer only has a few stores, the rest is all online. Sure the support is really helpful but all the other companies mentioned above are much better positioned.
Userlevel 7
The reddit horror stories I see everyday have something else to say but I take your word over them for sure. /s
Userlevel 7
Razer outshining apple support in terms of laptops is extremely implausible. I mean believing Santa Claus is real might be easier to justify. 😛
Userlevel 7
I hope Razer will move in this direction and also to make more stores in every country.
Userlevel 7
Userlevel 7
GG grats keep up the good work!
Userlevel 7
I hope Razer will move in this direction and also to make more stores in every country.

Amen to that!
Userlevel 7
Hello Friends,

Congratulations Razer for the first place in tech support, you deserve it. ^_^
This year, I called customer service and I confirm, you are the best tech support.
Thank you for the quality help you provide to all of your customers and fans.
Userlevel 7
We are not suprised anymore to see razer at the top !
Userlevel 7
It's hard to believe that Razer took first place at all, but not impossible, i think it's just the top made by one of the brands review, i mean it's not worldwide. So it can be true for all i know.
Userlevel 5
I’ve never had to contact Razer support, but the attention to detail they have on their products is phenomenal so I won’t be surprised if the support is the same. Good job, Razer!
Userlevel 7
Incredible job gamers! Here's to even greater heights!
Userlevel 7
A great support that goes with the products.
Userlevel 7
Intriguing, to say the least!
Wow I did not know that. Great :wink_:
I knew it !
Userlevel 7
A pretty close one with Apple, nevertheless gj Razer!
Userlevel 7
Razer does have a good improvement in last half-year. hope it will keep it up
Userlevel 7
But the live chat service is still always unavailable....
Userlevel 7
From personal experience, I have felt Razer CS improve (slowly, but surely) over the years.

Sure, Reddit says otherwise. But coming from someone who has worked customer service for over a decade, I've learned that only unhappy people care to write negative reviews. And, negative people complain a lot. If you observe, they have complaints about pretty much everything, not just your company or brand.

Happy customers mostly don't bother - when things work as they should, they just go about their day and don't even think about reviews and whatnot. E.g. after a good meal, people will just move on to the next thing, like go for a movie, go walk in the park etc. 99.5% of happy customers wouldn't think of writing a good 5-star review, they're just happy and loyal to you, and that's good enough.

So, it's really hard to gauge a company's service from Reddit or Google rating. The only way, really, is to try it out yourself. 90% of what other people say is just noise and we gotta learn how to tune it out.

Anyway, congrats Razer. I was really happy to see my fav brand outdo my ex-fav brand! 🙂

Thank you for coming to my TED talk.

This post is feedback for Razer because I am very disappointed.
I used 3 old Razer Naga (blue, green and red Molten Core) for many years in World of Warcraft raids and it was a great experience.

In 2019, I bought a new Naga with removable panels to replace the Logitech G600, which I used at work. I bought Logitech to check how suitable it is for games and came to the conclusion that it is disgusting. In 2019, I ordered a new Naga without even looking at its appearance, because for me, Naga is a legendary gaming mouse that I have known for many years.
AND THE COURIER DELIVES ME some kind of squalor like Logitech with its buttons! WHAT?

I don’t know who is now engaged in ergonomics, but buying a new Naga I really expected to get a Naga, not Logitech.
Previously, I could press buttons with the edge of the phalanx of the thumb and the joint on the finger. The button move was rather small, but pressing was distinct, nothing was accidentally pressed.

Now the buttons are sticking out, their shape is knocking out of the case and in order to firmly grasp at rearranging the mouse, you need to take it with your whole palm, reach with your thumb to the area at the beginning of the case where there are no buttons and rearrange. Otherwise, there is a chance to click something.

Pressing the key itself has become a kind of perversion. The buttons sticking out of the case prevent you from normally pressing 1-2-3. The game begins to work out like this: 1114114111111414141111225222225236363

I will not take Naga anymore if the form continues to remain so miserable. Why do I need keys on the mouse if I cannot use them normally?

The transfer of the sensitivity control keys also did poorly. Previously, I never accidentally clicked on them. Now it’s not like in the game, just when working or surfing the Internet, the sensitivity constantly switches.

PS: Sorry for the bad English.
Hello I need help finding the microphone for the kraken moblie I have seen reviews and they do mic test but I can not find it pls help
Crazy. Good job guys!
I contact Razer support to ask a warranty for my Razer gear but still no reply for more than a week. Is this normal?