Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

Discussion in 'Systems' started by Ribsletics, Jul 6, 2022.

  1. joekong_hk

    joekong_hk New Member

    I also confirm my Blade 15 2022 (RZ09-0421x) got the same problem after updating the graphics driver. Only by reinstalling 512.95 can the laptop return to normal.

    Did anybody try the latest driver 516.94?
     
  2. Mack_

    Mack_ New Member

    Which Blade 15 adv 2021 do you have? Mine is RZ09-0367 and I can't find any BIOS upgrade for it.
     
  3. I have the same problem for my Razer Blade 14 (2022) 3070 Ti.
    I connected a VR headset with a USB-C-to-display-port cable and it could only be supported by the internal AMD graphics but not the NVIDIA GPU.
    Does anyone know whether there is any update can solve this problem?
     
  4. BlackFireDragon

    BlackFireDragon Well-Known Member

    Same issue on blade 17 2022 with i9 Andrzej 3080ti. When monitor od connexting thrugh thunderbolt 4 Windows show two notifications first not every fuction can work Andrzej second gsync device is avalible. Monitor domy show anyting im Windows settings display extremalnie monitor domy show on nvidia centrolewicy panel also nothing. Bios is is up to date and downgrade nvidia driver to 512.95 domy work. Any ideał how to Gorce it to work ?
     
  5. darkertriad

    darkertriad New Member

    I also have an RZ09-0421x with the same issue. Looks like this problem still exists in 516.94 according to page 13 of the release notes:
    upload_2022-8-20_16-2-24.png
    At least with the release notes we can track the issue with each driver release without resorting to testing it.
     
    joekong_hk likes this.
  6. Chernobylite

    Chernobylite New Member

    Can't believe this is still an issue. I wish I wasn't passed the return date, not a fan of being stuck with something that isn't working right...
     
    Ribsletics likes this.
  7. BlackFireDragon

    BlackFireDragon Well-Known Member

    Can someone check if have the same strange behavior ? Driver 512.15 left tb4 port detect monitor but dont give still signal to monitor but tb4 dock worka fine and right tb4 port give signal to monitor without issues. If i’m not wrong both sides tb4 ports Should have direct connection to nvidia card.blade 17 2022 RZ09-0423* (Omitted the other characters)
     
  8. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I replied to your PM, BlackFireDragon. Let's continue our conversation privately as I want to kick-start a support ticket for your laptop's concern too.
     
  9. Ender1618

    Ender1618 New Member

    Is there any progress in addressing this issue, for Nvidia drivers past 512.15?

    It has been well over a month. I do not want to be stuck to an older version of the display drivers indefinitely.
     
  10. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I understand you want to operate your machine while using its latest firmware version. However, the issue is still under investigation. Should our devs finalize the fix, they will either post on the laptop affect laptop's support page or send it through Razer Synapse updates. We appreciate everyone's cooperation.
     
    FlyingFoxFei likes this.
  11. Aziz000

    Aziz000 Member

    I may have to return mine too. Their support system is too complicated
     
    Ribsletics likes this.
  12. Is there any progress in this case? I can‘t use G Snych over HDMI and i don‘t want to stuck with older drivers. Please fix it. Its a $ 4.000 notebook!
     
    Ribsletics likes this.
  13. FlyingFoxFei

    FlyingFoxFei New Member

    Just purchased new Razer Blade 14. I use a razer docking. Connecting to an external monitor with a thunderbolt cable. From either of the Thunderbolt 4 (USB-C) ports. No signal detected from monitor. works perfectly fine if I use a dongle to covert the thunderbolt to HDMI on the razer docking.
    I rolled back the Navidia driver per suggestion. did nothing.
     
  14. BlackFireDragon

    BlackFireDragon Well-Known Member

    If you have nvidia 30 serie card uninstall graphic driver but before download from Google nvidia driver 512.15 if you go above extremalnie monitor will not work.
     
    FlyingFoxFei likes this.
  15. FlyingFoxFei

    FlyingFoxFei New Member

    Yep. did that. not working...
     
  16. BlackFireDragon

    BlackFireDragon Well-Known Member

    For me this driver fix the issue. You can check if there is any bios update for your laptop. You can also try if dont mistake driver uninstaller when you remove driver gór graphic card disable wifi or disconnect ethernet cable uninstall driver and Run this app it will remove registry enteries and filles that was not removed then restart laptop but dont turn on wifi or ethernet cable install driver 512.15 or lower restart again then check if external monitor works.[/QUOTE]
     
    FlyingFoxFei likes this.
  17. FlyingFoxFei

    FlyingFoxFei New Member

    Thank you! will try. two questions - 1) what do you mean by don't mistake driver uninstaller? and 2) what is the app to remove registry entries?
     
  18. BlackFireDragon

    BlackFireDragon Well-Known Member

    IPhone dictionery is quite agressive this is why some words are incorrect. Back to questions dont enable internet connection becose before you will install new driver Windows update will install it before you for me it want to install 516.2x on this version monitor for sure will not work. On second question try driver sweeper it is simple and free.
     
    FlyingFoxFei likes this.
  19. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    If you want to remove registry files, try using the Revo Uninstaller. Please refrain from to not deleting any Microsoft registries as it can harm your PC's operating system. If you only want to delete the GPU driver, you can search for Display Driver Uninstaller (DDU).
     
  20. FlyingFoxFei

    FlyingFoxFei New Member

    this is so weird. i did what you suggested. now it's working if i connect my laptop to a monitor directly via thunderbolt. however, still not working if i go through the razer docking station..
     
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